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Nashville Launch Pad

Emergency Shelter Advocate

Nashville Launch Pad

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Job Summary

JOB DESCRIPTION

Launch Pad Shelter Advocates create a welcoming, trauma-informed environment for the LGBTQ+ and allied young adults (18-26 years old) in Launch Pad’s Emergency Shelter program. They ensure shelter operations are running smoothly overnight. We have multiple openings to fill in this role. The two possible shift times are from 6-11 pm and 10:30 pm-8:00 am. ​​​​​​ Please note, that these are seasonal positions.

PROGRAM DESCRIPTION

Emergency Shelter (ES) – Seasonal overnight shelter program operating November 1 through April 1 each year. This program has a capacity of about 20 young adults on a typical night and 25 during cold weather emergencies. This is done in partnership with local churches; currently, we operate in two church locations, one in Donelson and one in Green Hills. A hot meal, shower, mattress, linens, first aid, and additional supplies are provided to all guests.

Job Responsibilities

Guest Services

  • Monitor the ES residents and perform frequent walking checks of the building
  • Assist guests with any interpersonal conflicts or disputes
  • Provide supplies and/or meals as appropriate when requested (volunteers may assist)
  • Wake guests in the morning 
  • Ensure guests exit the shelter in a timely manner and take their belongings with them
  • Provide equitable, unbiased, trauma-informed care to all guests  

Site Maintenance

  • Clean, sanitize, and organize the space regularly 
  • Complete cleaning checklists (daily, weekly, and monthly as required)
  • Complete building lock-up procedures as each shift ends in the morning

Informational Reporting

  • Utilize our data management system, Salesforce (training will be provided)
  • Enter guest data and properly check in guests as they enter the shelter 
  • Write a brief report at the end of each shift that will include guest concerns, facility and supply updates, pertinent client interactions, and crisis interventions

Physical Demands

  • Shelter sites may require climbing stairs to enter
  • Ability to lift up to 35 lbs (though a team approach may be taken for heavy lifting)
  • Remaining awake and alert for an entire shift
  • Completing required clean-up at the end of each shift

Additional Responsibilities

  • Communicate with other staff members about staff coverage and take shifts as available
  • Check your email regularly to stay up to date on organization-wide updates
  • Attend monthly staff meetings
  • Engage with interns and volunteers as needed

Qualifications

  • Experience working with vulnerable populations, especially 18-26-year-olds or people experiencing homelessness, is preferred
  • Ability to maintain confidentiality, take initiative, and practice de-escalation
  • Be culturally sensitive, team-focused, and collaborative
  • Be a competent professional with excellent interpersonal communication skills
  • Be a team player with strong decision-making skills
  • Strong sense of boundaries to keep relationships with guests, providing a professional, safe, and healthy experience
  • Ability to clearly and objectively document information
  • LGBTQ+ individuals, people of color, and people with lived experience of housing instability strongly encouraged to apply
  • Ability to work some holidays (recognized holidays earn time and a half pay)
  • Has access to reliable transportation to attend your shift
  • Able to input information into a laptop or desktop computer via a keyboard

Staff will be required and paid to complete several core trainings in the month of October, including but not limited to:

  • CPR & First Aid
  • Naloxone
  • Trauma Informed Care
  • De-escalation
  • Trans 101

A background check is required for this position; the cost is covered by Nashville Launch Pad. A clear drug screening may be required.

Additional Information

Benefits

There are no insurance benefits included with this position at this time. 

How to Apply

To apply, please fill out this Google form. 

Details

  • Date Posted: September 10, 2024
  • Type: Part-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Start Date: 11/01/2024
  • Salary Range: $17/hour
  • Working Hours: The two possible shift times are from 6-11pm and 10:30pm-8:00am