Emergency Shelter Advocate

Nashville Launch Pad

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Job Summary

DESCRIPTION 

Launch Pad Shelter Advocates create a welcoming, trauma-informed environment for LGBTQ+ and allied young adults (18-26 years old) in Launch Pad’s Emergency Shelter program and ensure shelter operations run smoothly overnight. 

****The shift is for opportunities from 10:30 pm-8:00 am on Saturday and Sunday nights. This is a seasonal position taking place now – April 1, 2025. 

PROGRAM DESCRIPTION 

Emergency Shelter (ES) – Seasonal overnight shelter program operating November 1 through April 1 each year. This program has a capacity of about 20 young adults on a typical night and 25 during cold weather emergencies. This is done in partnership with local churches; currently, we operate in two church locations, one in Donelson and one in Green Hills. A hot meal, shower, mattress, linens, first aid, and additional supplies are provided to all guests.

Job Responsibilities

Guest Services

• Monitor the ES residents and perform frequent walking checks of the building Assist guests with any interpersonal conflicts or disputes 
• Provide supplies and/or meals as appropriate when requested (volunteers may assist)
• Wake guests in the morning 
• Ensure guests exit the shelter in a timely manner and take their belongings with them
• Provide equitable, unbiased, trauma-informed care to all guests 

Site Maintenance 

• Clean, sanitize, and organize the space regularly 
• Complete cleaning checklists (daily, weekly, and monthly as required)
• Complete building lock-up procedures as each shift ends in the morning 

Informational Reporting 

• Utilize our data management system, Salesforce (training will be provided)
• Enter guest data and properly check in guests as they enter the shelter 
• Write a brief report at the end of each shift that will include guest concerns, facility and supply updates, pertinent client interactions, and crisis interventions 

Physical Demands 

• Shelter sites may require climbing stairs to enter 
• Ability to lift up to 35 lbs (though a team approach may be taken for heavy lifting)
• Remaining awake and alert for an entire shift 
• Completing required clean-up at the end of each shift 

Additional Responsibilities 

• Communicate with other staff members about staff coverage and take shifts as available
• Check your email regularly to stay up to date on organization-wide updates
• Attend monthly staff meetings 
• Engage with interns and volunteers as needed 

Training

Staff will be required and paid to complete several core trainings in their first month including but not limited to: 

• CPR & First Aid 
• Naloxone 
• Trauma Informed Care 
• De-escalation

Qualifications

• Experience working with vulnerable populations, especially 18-26-year-olds or people experiencing homelessness, is preferred 
• Ability to maintain confidentiality, take initiative, and practice de-escalation
• Be culturally sensitive, team-focused, and collaborative 
• Be a competent professional with excellent interpersonal communication skills
• Be a team player with strong decision-making skills 
• Strong sense of boundaries to keep relationships with guests, providing a professional, safe, and healthy experience 
• Ability to clearly and objectively document information 
• LGBTQ+ individuals, people of color, and people with lived experience of housing instability are strongly encouraged to apply 
• Ability to work some holidays (recognized holidays earn time and a half pay)
• Has access to reliable transportation to attend your shift 
• Able to input information into a laptop or desktop computer via a keyboard

Additional Information

Benefits

How to Apply

Please fill out this form to apply: https://docs.google.com/forms/d/e/1FAIpQLSd1xO_bZBt_5qCcLklvtwStgeM13CD32EsqQOuRC6z4jRM69A/viewform

Details

• Date Posted: December 21, 2024
• Type: Contract / Temp
• Job Function: Programs and Service Delivery
• Service Area: Housing
• Salary Range: $17/hour
• Working Hours: Saturday and Sunday overnights; 10:30pm-8:00am