Early Intervention Services and Intake Specialist
As an Early Intervention Services and Intake Specialist, you are often the first contact that a Person Living with HIV (PLWH) has with Nashville CARES. As such, you are responsible for creating a welcoming environment that is supportive of each individual and recognizing each person’s unique attributes and journey with HIV. You are responsible for completing a psychosocial assessment and linking PLWH to primary HIV medical care to effect improved care completion by identifying and addressing barriers to medical care and services. You address a range of issues relevant to specific PLWH needs regarding HIV-related health literacy, healthcare access, social, emotional, financial, and system access and navigation. The Specialist works closely with all agency services, including HIV Testing, My House Clinic, Medical Case Management, Peer Support and Behavioral Health services to provide seamless support as part of a collaborative team.
Primary Job Responsibilities:
- Represent Nashville CARES as the first contact with individuals seeking services from Nashville CARES.
- Complete psychosocial assessment and initial plan of care that supports PLWH in connecting to medical care within 30 days of diagnosis or identification.
- Complete eligibility paperwork and enter PLWH into electronic system(s) to support access to care.
- Create and monitor individual client care plans to remove barriers to sustained HIV medical services.
- Complete timely and accurate documentation of client eligibility, services provided and outcome achievement.
- Work with others in the agency to identify and establish contact with key populations, medical and social services providers to enhance system navigation and build relationships between PLWH and staff.
- Build relationships with medical and social services providers to increase continuity of care.
- Work closely with others to create a team approach to consistent engagement in medical and support services.
- Bachelor’s degree
- Team Building skills to encourage team development in areas of collaboration, communication, problem-solving, and focusing on goals
- High level of proficiency with Microsoft Office software (Word, Excel)
- Ability to work with sensitive information and maintain confidentiality
- Strong Communications Skills: verbal, written and listening
- Valid Tennessee driver’s license, vehicle, and automobile liability insurance to facilitate local travel required for client/agency related business with frequent travel in the local communities
- Bachelor level degree in a health or human services related discipline with equivalent to one year of full time professional/intern and/or relevant volunteer social work/social services in a public service agency, or Master level degree in Social Work, a health or human services related discipline.
- Experience with HIV/AIDS, medical and public health services, healthcare resources, people without housing, substance use disorders, behavioral health issues, ACA, TennCare, and/or entitlement programs.
- Experience providing health literacy and health care navigation.
Salary: Competitive non-profit compensation
Competitive Benefits Include: Medical, Dental, Vision, Life Insurance, 403b, generous paid time off policy (27 – 37 days per year based on accruals and length of service); 12 paid holidays and more.
Nashville CARES is committed to providing a diverse, equitable and inclusive environment for all members of our staff, volunteers, and clients. We respect equity and inclusivity for all people and do not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity. We respect, value, and celebrate the unique attributes, characteristics and perspectives that make each person unique. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our communities.
The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.
How to Apply
- Date Posted: July 27, 2021
- Type: Full-Time
- Job Function: Programs and Service Delivery
- Service Area: Health (Physical, Mental)
- Working Hours: 40 hrs/wk