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Nashville CARES

Early Intervention Services and Intake Specialist

Nashville CARES


Job Summary

As an Early Intervention Services and Intake Specialist, you are often the first contact that a Person Living with HIV (PLWH) has with Nashville CARES. As such, you are responsible for creating a welcoming environment that is supportive of each individual and recognizing each person’s unique attributes and journey with HIV. You are responsible for completing a psychosocial assessment and linking PLWH to primary HIV medical care to effect improved care completion by identifying and addressing barriers to medical care and services. You address a range of issues relevant to specific PLWH needs regarding HIV-related health literacy, healthcare access, social, emotional, financial, and system access and navigation. The Specialist works closely with all agency services, including HIV Testing, My House Clinic, Medical Case Management, Peer Support and Behavioral Health services to provide seamless support as part of a collaborative team.


Job Responsibilities

Primary Job Responsibilities:

  • Represent Nashville CARES as the first contact with individuals seeking services from Nashville CARES.
  • Complete psychosocial assessment and initial plan of care that supports PLWH in connecting to medical care within 30 days of diagnosis or identification.
  • Complete eligibility paperwork and enter PLWH into electronic system(s) to support access to care.
  • Create and monitor individual client care plans to remove barriers to sustained HIV medical services.
  • Complete timely and accurate documentation of client eligibility, services provided and outcome achievement.
  • Work with others in the agency to identify and establish contact with key populations, medical and social services providers to enhance system navigation and build relationships between PLWH and staff.
  • Build relationships with medical and social services providers to increase continuity of care.
  • Work closely with others to create a team approach to consistent engagement in medical and support services.


Required Qualifications/Skills:

  • Bachelor’s degree
  • Team Building skills to encourage team development in areas of collaboration, communication, problem-solving, and focusing on goals
  • High level of proficiency with Microsoft Office software (Word, Excel)
  • Ability to work with sensitive information and maintain confidentiality
  • Strong Communications Skills: verbal, written and listening
  • Valid Tennessee driver’s license, vehicle, and automobile liability insurance to facilitate local travel required for client/agency related business with frequent travel in the local communities


Preferred Qualifications/Skills:

  • Bachelor level degree in a health or human services related discipline with equivalent to one year of full time professional/intern and/or relevant volunteer social work/social services in a public service agency, or Master level degree in Social Work, a health or human services related discipline.
  • Experience with HIV/AIDS, medical and public health services, healthcare resources, people without housing, substance use disorders, behavioral health issues, ACA, TennCare, and/or entitlement programs.
  • Experience providing health literacy and health care navigation.

Additional Information


Competitive Benefits Include: Medical, Dental, Vision, Life Insurance, 403b, generous paid time off policy (27 – 37 days per year based on accruals and length of service); 12 paid holidays and more.

Nashville CARES is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation or gender identity. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are

The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.

How to Apply

Early Intervention Services and Intake Specialist, Nashville, TN – Job Details |


  • Date Posted: July 7, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Health (Physical, Mental)