The Gideons International
Donor Services Specialist
The Gideons International
Job Summary
The Donor Services Specialist is responsible for receiving, recording, and acknowledging contributions to The Gideons International Headquarters. The specialist assists members and donors with giving through outstanding phone and e-mail customer service, investigating gift issues, resolving donor concerns, and maintaining an accurate database to give donors an excellent donor experience. The role requires that all gifts and other accounting data are handled discretely and confidentially.
Job Responsibilities
Receiving, Recording, and Acknowledging Contributions
- Assist the Finance Division with the mail opening procedures
- Perform data entry associated with donations according to established procedures
- Review entry from offsite processing center and process correspondence
- Update the database with new contact or preference information from donor correspondence and return mail
- Set up and maintaining recurring gifts
- Prepare GideonCard requests for the offsite processing center
- Prepare daily receipt batches to be processed and file associated paperwork
- Work with other staff members on customizing acknowledgments
- Resending receipts and annual statements
- Merging duplicate records in the database
- Auditing and identifying database record inconsistencies or issues and take corrective action
Customer Service
- Provide excellent customer service assisting with phone call donations and GideonCard orders
- Provide excellent customer service listening to and answering donors’ voicemails in the Donor Services’ voicemail inbox
- Provide excellent customer service answering donors’ emails in the Donor Services’ email inbox
- Contact donors when a credit card donation declines or a check is returned
- Investigate gift record issues, inaccurate gift entries and unknown donor gifts, and take corrective action such as a refunds and transfers to resolve the issues
Qualifications
Work Environment and Time Requirements
Climate-controlled office environment
8-hour workday
Variations in work volume sometimes require extended working hours
Hybrid remote work model (In the office Tues/Wed/Thurs)
Minimum Qualifications
Two years’ experience in maintaining detailed records or customer service databases preferably in finance or fundraising
Customer-oriented with excellent interpersonal and communication skills
Typing and data entry skill set – minimum of 50 words/minute
Proven experience with database maintenance
Mature, responsible, driven and able to work independently with minimal supervision
Successful completion of a drug and background screen
Additional Information
Benefits
Medical, Dental, Vision, 401K and much more
How to Apply
Apply online at www.gideonsteam.org
Details
- Date Posted: May 10, 2022
- Type: Full-Time
- Job Function: Administrative
- Service Area: Religious
- Start Date: 05/30/2022
- Salary Range: 16 - 19
- Working Hours: 7:30 am to 4:30 pm