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YWCA Nashville & Middle TN

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Domestic Violence Specialist

YWCA Nashville & Middle TN


Job Summary

This position responds to crisis hotline calls and provides support and safety plan for program participants.

Job Responsibilities

Essential Responsibilities

  1. Assesses caller’s need for emergency shelter, determines eligibility for intake and develops a transportation plan to shelter.
  2. Provides supportive interactions and information on the dynamics of domestic violence to shelter residents.
  3. Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner on a daily basis.
  4. Conducts intake, orientation, exit interviews, and safety planning with shelter residents in an appropriate/timely manner.
  5. Monitors building status and cleanliness, reporting malfunctions and ensuring the building is kept clean.
  6. Identifies barriers to success for clients and makes appropriate referrals.
  7. Monitors resident activity throughout the shelter and manages conflict through appropriate intervention.
  8. Monitors and secures physical environment to maximize the safety of residents, implementing appropriate reactions to security threats as needed.
  9. Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
  10. Manages and maintains the rotating holiday residential coverage.

Additional Responsibilities

  1. Provide support to visitors and volunteers.
  2. Conducts client meetings as needed to share information and build community.
  3. Conduct weekly room inspections, noting the status of the building and filing appropriate work orders.
  4. Attends program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
  5. Performs other duties as assigned.


Education and Experience

High school diploma or equivalent and minimum six months related experience required; Bachelor’s degree in Counseling or a related mental health field preferred.

Additional Information


Medical, Dental, Vision, Sick Accrual, Vacation Accrual, Floating Holidays, Parental Leave, EAP, and Retirement is available for full-time employees.

How to Apply

Please apply here


  • Date Posted: February 6, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Working Hours: 40 hrs/wk at a 24/7 facility