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TN Conference UMC

Disaster Case Manager

TN Conference UMC


Job Summary

The Disaster Case Manager serves as a primary point of contact, assisting the Client in coordinating necessary services and resources to address the client’s complex disaster recovery needs in order to re-establish normalcy. The Disaster Case Manager relies on the Client to play an active or lead role in his or her own recovery. The Disaster Case Manager reports to the Case Management Supervisor. On behalf of the TNUMC-DRC, serve as a case manager working with individuals and families who are recovering from disasters throughout the Middle Tennessee. The position is seasonal/temporary for the duration of recovery from the current disasters. The position requires working remotely with some travel and team meetings. The anticipated start date is June 28, 2021

Job Responsibilities

a) Perform outreach to identify vulnerable persons in need of services and referrals
b) Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services, providing accurate and timely information and referral
c) Perform screening interviews via phone and/or in person, linking survivors to resources for urgent needs
d) Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each client’s disaster recovery needs and available resources.
e) Engage each client to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan
f) Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery
g) Provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan through the following actions:
-assist in the restoration of pre-disaster social service benefits for qualified survivors;
-verify unmet needs by obtaining records and/or contacting vendors;
-network with other organizations to guide client through sequence of delivery without duplication of benefits or services
-advocate with and for clients by activities including but not limited to:

  • preparing for and making case presentations on behalf of client;
  • actively participate in long term recovery partner relationships; and
  • providing support and advocacy with governmental and non-governmental agencies and organizations when necessary

h) Monitor client progress toward recovery goals
i) Document using standardized forms and enter relevant information into the client registry data management tool in a timely manner
j) Provide continuity of client services through case transfer or case closure
k) Respond to supervisory directives


• Completion of a disaster recovery case management specific curriculum;
• Safety screening as evidenced by a background check;
• Able to maintain ethical conduct in accordance with organizational policy;
• Conduct business in a manner consistent with the mission, values and policies of the organization;
• Able to maintain high standards for protecting client information, sharing confidential information only as agreed upon by the client and as evidenced by a signed release;
• Able to work calmly and effectively resolve conflicts in sensitive situations;
• Spanish language fluency highly desired
• Able to work collaboratively with others;
• Computer literate, able to utilize word processing, database, and spreadsheet software: demonstrate ability to learn new and/or customized software;
• Possess excellent communication skills both written and verbal;
• Have a valid driver’s license and vehicle to be able to drive long distances in all areas within the service area;
• Be organized and prepared for reports, meetings, briefings, and conversations with clients, staff and external partners;
• Able to work without close supervision on assigned duties, and be willing to seek and accept supervision as needed;
• Unquestioned confidentiality with sensitive financial and personal information;
• Possess no outside business interest that may conflict with the organization’s goals;
• Demonstrate helpful inter-personal skills, such as:
-genuine care and respect for all individuals, families, and communities served;
-effective listening and interviewing skills;
-cultural and linguistic competence relative to the population served;
-ability to document, or to access an alternate method for documenting, in the client record;
-ability to recognize and draw upon client strengths;
-sensitivity to the needs of individuals and families in crisis;
-awareness of the impact of the disaster on the community, the family and the individual;
-interest in exploring options with clients, with respect for their autonomy;
-ability to maintain appropriate service boundaries; and

Additional Information


Paid holidays, travel reimbusement, laptop and office supplies provided, cell phone stipend

How to Apply

Email resumes by June 17, 2021 at 4 p.m. to disasterresponse@tnumc.org


  • Date Posted: June 9, 2021
  • Type: Contract / Temp
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 06/28/2021
  • Salary Range: 3000-3400 per month
  • Working Hours: 40 hours/wk. Flexible in coordination with survivors schedule