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Big Brothers Big Sisters of Middle Tennessee

Director of Volunteer Recruitment and Community Engagement

Big Brothers Big Sisters of Middle Tennessee


Job Summary

JOB TITLE:  Director of Volunteer Recruitment and Community Engagement

REPORTS TO: Chief Development Officer


FLSA STATUS: Exempt – Salary

LOCATION: Nashville, TN


About Us

For over 50 years, Big Brothers Big Sisters of Middle Tennessee has served young people in the Middle TN region. Our work supports our belief that every child has the ability to succeed and thrive in life. Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (Bigs) and youth (Littles). Through our commitment to quality, innovation, and the passion we have for our work, we develop and sustain positive, life-changing relationships that have a direct and lasting impact on the lives of our youth and the adults who mentor them.

Our Mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. As noted by our Vision, we are driven by a future in which all youth achieve their full potential.


We show each other dignity through our partnerships, decisions, and language. We intentionally engage, represent, and partner with our diverse communities. We demonstrate our values by learning together with staff, board, volunteers, youth, families, and investors to think and act with sensitivity and intentionality. Driven by the voice of our stakeholders, our agency develops responsive and respectful programming and builds strategic and thoughtful alliances.


We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. We know that teams perform at their highest when they feel supported and that they belong. Each of our team members brings unique perspectives and skills, and we are committed to building a culture where voices are heard, differences are celebrated, and everyone has the opportunity to do meaningful work. At Big Brothers Big Sisters of Middle TN, you will be inspired by talented, passionate colleagues who will motivate you to do and be your best. We are bigger and better together! 

About the Role

Big Brothers Big Sisters of Middle Tennessee seeks a Director of Volunteer Recruitment and Community Engagement who will lead the development and implementation of comprehensive volunteer mentor (Big) recruitment strategies that advance our mission by driving high-quality and engaged leads into the pipeline to support all mentoring programs within the BBBSMT service area.

In this role, you will support agency-wide strategic priorities by increasing the volume and strengthening the diversity of volunteer mentor (Big) inquiries. Working cohesively with the Program team, you will help to ensure that our volunteer enrollment process is efficient and effective, leading to a high percentage of volunteer mentor inquiries complete initial training.  Through strong process and data management skills, you will analyze recruitment metrics, adjusting strategies and process as needed.

The Director of Volunteer Recruitment and Community Engagement will cultivate and maintain relationships and identify opportunities therein to support recruitment objectives. You will be an inspirational leader, storyteller and public speaker who is energized by ambitious goals.  You will have excellent presentation and partnership development skills with a deep passion for our mission as well as a robust knowledge of the Middle Tennessee corporate, private sector, community and philanthropic landscape. 

Job Responsibilities

Day to Day: 

  • Reporting to the Chief Development Officer, lead the development and implementation of strategies and tactics to deliver on volunteer recruitment objectives
  • Develop and maintain a monthly recruitment and community engagement calendar and dashboard.  Evaluate the implementation of recruitment strategies and monitor progress relative to goals.  Analyze data to isolate trends and adjust strategy as needed to optimize results
  • Collaborate with Programs Team on development of recruitment goals, objectives and process to ensure a positive and seamless volunteer mentor recruitment and enrollment experience   
  • Ensure high-quality front-line customer service contact with web-based inquiries including initial engagement, follow-up and scheduling of training
  • Identify and steward key relationships within the business community, civic groups and community-based organizations to aid and advance BBBSMT mission and recruitment goals.  Identify and pursue high potential recruitment opportunities which may include but are not limited to speaking engagements, networking events and virtual/social media tactics.  Regularly conduct general and customized volunteer mentor information sessions for both community members and partners
  • Collaborate with Digital Marketing Manager to develop content and messaging that drives clear narratives about our recruitment process and mentoring programs across website, email and social media platforms. Develop compelling and customized outreach content and presentations.
  • Work in partnership with members of the Development Team as opportunities for collective impact present themselves
  • Build a mentor pipeline that represents the gender, racial/ethnic, sexual orientation and cultural diversity of our mentee (Little) community
  • Inspire, coach and develop Volunteer Recruitment and Community Engagement team in the implementation of tactics designed to support agency strategic priorities and volunteer recruitment objectives
  • Serve as a proactive and creative problem-solver who brings passion, enthusiasm and innovation to the Marketing and Stakeholder Engagement Team, Leadership Team and agency as a whole


About You

This Job May Be For You . . .

  • Demonstrated expertise in business/partnership development
  • Experience in corporate sales, community partnership organization, and/or external recruitment
  • Strong interpersonal skills with natural ability to connect people with causes and engage them to take action. Excellent written and verbal communications skills including presentation development and delivery.  Empathetic communicator who can build rapport, trust and credibility
  • Entrepreneurial, resourceful and persistent.  Ability to analyze data as well as identify insights and trends that drive strategic recommendations to meet recruitment objectives
  • Places high-value on customer service and follow through.  Goal-oriented with ability to multi-task, work in a fast-paced environment and meet deadlines.  Team player with desire to innovate and collaborate
  • Experience leading and motivating staff or volunteers from diverse backgrounds and demonstrated appreciation for diversity across the mentor community
  • Ability to travel across the Middle Tennessee area and support events, training and information sessions during evenings and weekends as needed
  • Passion for positive youth development, alignment with BBBSMT mission and vision as well as strong desire to impact our community through volunteerism and collective action


  • 5-7-years of successful experience in business/partnership development, community organizing, sales, volunteer recruitment or outcomes-based campaign management
  • Bachelor’s degree in business, sales, marketing or related field preferred
  • Proficient in Microsoft Office Suite and digital/social media platforms
  • Excellent database management and presentation skills.  Salesforce experience a plus
  • At least two years of management experience

Additional Information



Because we hire the best people and value our staff, Big Brothers Big Sisters of Middle TN works hard to provide competitive benefits to our team. Our comprehensive benefits package, which helps to support a healthy work/life balance, includes:

  • Health Care Plan (Medical, Dental & Vision) – a generous portion is paid by BBBSMT
  • Domestic Partner Benefits
  • Company Paid Life Insurance, Short and Long Term Disability
  • Employee Assistance Program
  • Immediate enrollment in our 403B — We match 50% of what you contribute up to 6% of pay and staff are vested after 12 months of employment
  • Training & development programs
  • Opportunities for advancement- we promote from within!
  • 20 days of paid time off
  • 14 paid holidays, including the week between Christmas and New Years
  • Monthly cell phone stipend 
  • Flexible work schedule with a hybrid work environment
  • Professional resume, LinkedIn profile, and headshot

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities, and competencies necessary to perform the job’s essential duties and responsibilities. They should not be regarded as a detailed description of all the work requirements of the position. BBBSMT may change the specific job duties with or without prior notice based on the organization’s needs.

To see more of the impact we are making:

Big Brothers Big sisters of Middle Tennessee celebrates diversity and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, ethnicity, class, color, sexuality, gender identity, gender expression, religion, age, nationality, disability, marital status, or military status.  

How to Apply

If this sounds like the position and organization for you, please submit a cover letter and resume to with “Your Name – Director of Volunteer Recruitment and Community Engagement” in the subject line.

No phone calls, please. Applicants selected for an interview will be contacted.


  • Date Posted: October 3, 2022
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Children / Youth