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Friends Life Community

Director of Programs

Friends Life Community


Job Summary

The Director of Operations is to direct the program departments and oversee the implementation of the vision and mission of the organization.   This position has the unique responsibility of successfully managing the collaboration between mission and business.  This position is a member of the Executive Team and oversees earned revenue initiatives for the organization, working alongside the Director of Philanthropy who oversees the fundraising revenue.  This position must be equipped to recruit, hire, and train qualified staff who believe in the mission and execute high-level professionalism throughout all work.  This position must understand how to build systems from concepts, inform and train all parties on the system, and hold all parties accountable for their responsibility in that system.

This position works closely with all families being served at Friends Life and must demonstrate high standards of customer service for individuals with IDD and their family members on behalf of the organization.  This position must have an understanding of Applied Behavior Analysis and be able to implement practical applications to support individuals with diverse needs.

The Director of Operations is expected to bring experience and expertise in program development and able to apply innovation to serving individuals with IDD.  This person will inspire and mobilize community members to support Friends Life Community.  This position is most successful when the individual uses her or his expertise to utilize and mobilize resources and expand capacity of each stakeholder, partner, team member so that there is a coalition of community members advocating and growing the mission of Friends Life Community. 

Job Responsibilities

Program Development and Supervision

  • Develop Impact Reports (mini business plans) for programs and supervise implementation
  • Supervise current program departments: Life Skills, Service Learning and Employment, Visual Arts, Performing Arts
  • Recruit, hire, train, manage human resources for programs
  • Implement programs with measurable results and report to Executive Director
  • Manage program budget
  • Supervise program staff and daily program operations
  • Maintain accurate program policies and procedures and state licensure requirements, includes accurate data collection and digital reports
  • Manage social enterprise and grow opportunities for clients to participate in product development
  • Speak at events and represent the mission and programs in the community on behalf of FLC


Stakeholder Engagement

  • Supervise all enrollment processes for clients
  • Establish and maintain strong customer service relationships with clients and families
  • Collaborate with partner agencies to strengthen FLC’s impact in the community
  • Market the program and introduce new stakeholders to the program
  • Identify human resource needs and leverage resources to increase capacity for the programs and program staff


Professional Development

  • Establish at least one professional development goal and one self-care goal for self to develop throughout the year with the support of supervisor
  • Support employees being supervised in establishing and maintaining at least one professional development and self-care goal throughout the year
  • Participate in regular trainings, academic activities, and community events to accumulate more knowledge in areas served by FLC

All other duties as assigned. 


  • Belief in the organization’s mission and brand script
  • Degree in related field that demonstrates competencies in leadership in human development, Masters preferred. Or equivalent experience.
  • At least 5 years of experience working with individuals with IDD
  • At least 5 years of experience in effective management of people
  • Highly organized and effective time management skills
  • Driven to overcome challenges
  • Demonstration of core values: innovation, community, inclusion
  • Ability to manage conceptual projects and execute projects with a team
  • Active demonstration of professionalism and good judgement throughout all work
  • Understand and demonstrate policies and procedures, safety procedures, and sustain certification of CPR and First Aid.

Additional Information


  • Full time, salary position.
  • 4 weeks of PTO, plus accrued medical leave
  • 75% of health insurance paid
  • 3% Simple 401K matched


How to Apply

Email Cheif Operating Officer, Audria Frattini, with resume and cover letter.



  • Date Posted: September 7, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 10/01/2022
  • Salary Range: 50,000-55,000
  • Working Hours: M-F 8:00am-4:30pm