Director of Interpretation

Andrew Jackson Foundation

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Job Summary

The mission of the Andrew Jackson Foundation is to preserve The Hermitage, the home of President Andrew Jackson, to create learning opportunities, and to inspire citizenship through experiencing the life and unique impact of Jackson.

Job Summary

Promotes the historical significance of the Jackson legacy by directing the operation of the Interpretation department, managing interpretive staff, and facilitating positive experiences for The Hermitage’s visitors grounded in exemplary scholarship and excellence in hospitality and visitor services. The Director will increase awareness of The Hermitage by developing and facilitating interpretive programs.

Job Responsibilities

Administrative

• Supervises staff in the Interpretation Department, maintaining confidentiality and a professional demeanor.
• Provides training of interpretive staff and directs specialty training by the Lead Interpreters.
• Recruits and hires Interpreters as needed.
• Conducts performance reviews and mentors Interpreters
  • Manages disciplinary actions in cooperation with the CMO and VP of Finance and Administration up to the point of termination if necessary
• Creates the daily schedule for Interpreters, ensuring that all tours and programs have sufficient staff available.
  • Oversees time keeping by Interpreters and processes time records for payroll on the stated schedule.
• Collaborates with Security and Maintenance Departments for the physical security of mansion and visitors.
• Prepares and monitors department budgets.
• Oversees all purchasing of supplies and materials needed for department operations.
• Produces monthly reports and other requested information in a timely manner.
• Is a member of and participates in Museum Operations Department Heads meetings and site wide Management meetings.

Program Development and Planning

• Creates and develops interpretive programs and materials in collaboration with museum and curatorial staff that incorporate all ages, learning and physical abilities and accommodates multiple languages represented by visitors to The Hermitage.
• Performs historical research as it relates to interpretive programs.
• Researches and implements best practices in interpretive services including new interpretive techniques and information.

Program Delivery

• Directs and maintains quality in daily operations of interpretive programs.
• Responsible for training interpretive staff
• Maintains and updates interpreter manual
• Ensures staff complies with dress and grooming requirements listed in interpreter manual.
• Assists visitors in emergency situations.
• Interacts with visitors and staff in a friendly, informative manner.
• Provides guided historical tours to visitors.
• Serves as Lead Interpreter supervising activities at the mansion as required.

Qualifications

• BA in history, education, or related field required.  MA in history, education, or museum studies preferred.
• 3-5 years experience in delivering educational and interpretive programs in a museum or historic home.
• Knowledge of the principles of site interpretation, customer service, and museum education.
• Experience in delivering interpretive/education programs through a variety of modalities including distance learning and able to interact with all ages, nationalities, and those who are physically challenged.
• Excellent interpersonal communication and writing skills.
• Conveys a professional and positive image and attitude regarding The Hermitage.
• Demonstrates commitment to continued professional growth and development.
• Handles detailed, complex concepts and problems, balances multiple tasks simultaneously, and makes rapid decisions regarding administrative issues.
• Must be a self-starter, work well with others, and pay excellent attention to detail.
• Must be willing to work a flexible schedule including evenings and weekends.

Additional Information

Benefits

How to Apply

To apply send resume and cover letter to jobs@thehermitage.com

Details

• Date Posted: August 9, 2021
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Arts / Culture
• Start Date: 09/01/2021
• Salary Range: based on experience
• Working Hours: variable