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Center for Nonprofit Management

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Director of Human and Operational Resources

Center for Nonprofit Management


Job Summary

The Director of Human and Operational Resources (DHOR) oversees, monitors and develops (as necessary) comprehensive Operations and HR strategies, policies and practices that support CNM’s goals and needs, and that create a diverse, respectful, welcoming and inclusive work environment for all employees. The DHOR is the backbone for the internal and organizational racial equity work at CNM. The DHOR provides strategic leadership and direction to all business lines and ensures their effective integration. The DHOR engages others on the team to continue to innovate in our approaches to amplify the impact of nonprofits and their partners, in accordance with the strategic plan.

Job Responsibilities

1. Assures culture of organization, hiring process and performance management remains viable:

  • Develops and leads equitable and consistent hiring processes across all business units with special emphasis on expanding the recruiting network to attract a diverse pool of candidates of the highest caliber.
  • Develops and implements a dynamic onboarding experience for each new hire, making sure core values are intrinsic to the experience.
  • Provides leadership around CNM’s core values, making certain they are clear, observed, and operationalized.
  • With the annual strategic plan as the guide, works with department leads to develop and implement annual workplans. Operationalizes and monitors a performance evaluation process. Maximizes CNM use of online tools, coaching, counseling and professional development resources available through Insperity.
  • Formalizes and oversees student internship program with an emphasis on broadening the diversity of the students participating.
  • Ensures compliance with all local, state and federal laws while supporting employee growth and development.

2. Equity, Diversity and Inclusion Lead

  • With staff, develops and operationalizes CNM DEI values statement
  • Organizes and fosters communication around DEI work across departments
  • Serves as lead for internal CNM Racial Equity Committee
  • Serves as backbone for CNM’s internal and external racial equity work

3. Strategic Plan Implementation

  • Works with the CEO, Board and staff to help set the strategic priorities for the organization.
  • Develops key organizational performance indicators; analyze quarterly and implement needed improvements. Produce an organizational dashboard that can be used to measure progress towards strategic/tactical goals. This dashboard will serve as the primary briefing document for the Board, CEO and other senior leaders within the organization.
  • Accountable for the successful integration and execution of all CNM programs and services, including consulting, education, collective impact, conference and events, membership, and others. Works closely with staff to improve service effectiveness and outcomes.
  • Ensures that programs and services are appropriately administered in alignment with annual contributed and earned revenue budget and performance goals. Works with staff to increase member utilization of services and increase revenues.

4. Operations and IT

  • Leads organization-wide quality improvement initiatives to produce efficient and effective systems and processes.
  • Responsible for facility lease and maintenance. Serves as liaison to vendors including landlord, IT service companies, janitorial, etc.
  • Maintains and develops operational best practices, standards, and procedures.
  • Ensures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.
  • Builds organizational and technology infrastructure to support current needs and future growth.

5. Thought Leadership

  • Represents CNM as a leader in the community and presents and trains on organizational strategic direction, human resources and programmatic efforts regularly.
  • Stays abreast of the nonprofit sector and learning/knowledge management trends through relevant webinars, books, articles, blogs, and other sources.

6. Additional Responsibilities

  • Attends leadership and all-staff meetings and participates at CNM events.
  • Participates as a full member of the CNM team, adhering to and exemplifying our core values.


  • A passion for and understanding of the nonprofit sector.
  • Excellence in organizational management, human resources and culture.
  • Strong marketing, communication, and public relations skills.
  • Financial acumen, technologically savvy, and an eye for innovation.
  • Experience navigating different sectors and professional environments.
  • Has a bachelor’s degree (required) or master’s degree (preferred).
  • Proficient in Microsoft Office Suite with advanced skills in Excel.
  • Has at least 5 years of relevant work experience, preferably in the nonprofit sector.


  • Staff have the resources and support needed to effectively perform.
  • CNM programs and services are aligned and integrated towards achievement of the strategic plan.
  • CNM is recognized as a leader in the racial equity space.
  • Program and Services business units meet or exceed annual budget goals.
  • Positive feedback from direct reports and peers on performance.
  • Positive feedback from members and clients.


  • General office environment with low to moderate noise level.
  • Work is generally sedentary in nature but requires standing and walking for up to 15% of the time.
  • Work is generally performed within an office environment, with standard office equipment available, but requires out-of-office work up to 20% of the time.

Additional Information

How to Apply

Please no phone calls or emails. To apply for this position please follow this link.


  • Date Posted: March 3, 2020
  • Job Function: Executive Leadership
  • Service Area: Community Development
  • Salary Range: $62,000 - $72,000
  • Working Hours: 8:00am - 4:30pm, Mon.-Fri.