Congratulations to the 2021 Salute to Excellence finalists!

Park Center

Director of Facilities

Park Center


Job Summary

Job Title Director of Facilities

Reports to:




Orig. Date

January 2012


April 2021


The Director of Facilities is responsible for leading the organization in building its program and organizational capacity through the improvement of Park Center’s infrastructure and spaces. Park Center’s spaces (24 residential properties and 3 commercial properties) need to communicate radical compassion, hope, and respect for Park Center’s members. The primary responsibilities of this position include the planning and coordination of maintenance services for the agency’s buildings, equipment, vehicles, and other capital assets. As such, the Director is responsible for oversight of routine, preventative, and problem-solving maintenance activities. The Director will also sit on the Senior Leadership Team with other senior-level directors at Park Center to devise and deploy trauma-informed services and other approaches that facilitate recovery from mental illness, addiction, and homelessness.

Job Responsibilities


  1. Facilities and Maintenance:
    1. Develop and implement plans for upkeep, improvement, and renovation of 24 properties (24 residential properties and 3 commercial properties) and the respective facility systems (HVAC, electric, plumbing, etc.). Address concerns of Park Center members and staff and coordinate actions with the Facilities team.
    2. Develop and implement risk and safety practices and procedures for the department and the organization. Help staff the internal Risk Management committee.
    3. Oversee and manage:
      1. A range of routine, preventative, and problem-solving activities (e.g., building, demolition, renovation, and/or maintenance) on the agency’s physical structures to help achieve continuous and safe operations.
      2. A range of routine, preventative, and/or problem-solving activities on the agency’s equipment to help achieve continuous and safe operations.
      3. A range of routine, preventative, and/or problem-solving activities on the agency’s vehicles to help achieve continuous and safe operations.
    4. Administer contracts, vendors, bidding, and procurement through an equity lens.
    5. Evaluate systems to maximize efficiency, quality, customer satisfaction, and organizational reputation.
    6. Manage alarm systems at all properties including fire and security, as well as monitoring             contracts.
    7. Develop vehicle usage and inspection plan. Complete and document regular inspections of facilities, equipment, vehicles, and/or systems.
    8. Complete purchase orders and process purchase orders with required documentation per agency procedures.
    9. Maintain written record(s) of jobs completed.
    10. Assist, as indicated by team absence, in janitorial and grounds keeping activities.
  1. General Duties:
    1. Adhere to organizational policies and procedures.
    2. Participate in organizational meetings and events.
    3. Develop annual budget with Chief Financial Officer, Chief Executive Officer, and Chief Operating Officer.
    4. Build a long-term capital improvement plan and project budgets in cooperation with Chief Financial Officer, Chief Executive Officer, and Chief Operating Officer.
    5. Interface with housing program directors to coordinate property management and maintenance with support teams.
  1. Attendance:
    1. Must be punctual and timely in meeting all requirements of performance, including, but not limited to attendance standards and work deadlines, beginning and ending assignments on time, scheduled work breaks, etc.
  1. Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
    1. Intellectual
      1. Confidentiality: exercises discretion in all aspects of work; maintains confidentiality of sensitive information; demonstrates ability to interact with colleagues while maintaining confidentiality on all matters.
      2. Analytical: collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
      3. Design: generates creative solutions; demonstrates attention to detail.
      4. Problem Solving: identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations.
      5. Technical Skills: assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
    2. Interpersonal
      1. Customer Service: responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
      2. Liaison: communicates clearly between internal staff and external service providers to facilitate accuracy of data and effective, efficient processes.
      3. External Working Relationships: develops and maintains courteous and effective working relationships with clients, vendors, and/or any other representatives of external organizations.
    3. Leadership
      1. Change Management: develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
      2. Delegation: delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
      3. Managing People: includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
    4. Organization
      1. Cost Consciousness: works within approved budget; develops and implements cost saving measures.
      2. Business Necessity: the needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Accordingly, the employee must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted, and work is accomplished, with no diminishment in work performance.
      3. Flexibility: capable of responding to and anticipating rapidly changing external and internal demands without diminishment in work performance; demonstrates professionalism during periods of organizational change.
      4. Safety and Security: all employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
  1. Supervisory Responsibilities:
    1. Supervises a small team of facilities specialists and a property manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    2. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  1. Values cultural competence and diversity
    1. Collaborates with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.
    2. Takes deliberate steps to increase own cultural competency by attending trainings, events, discussions, workshops, etc.
    3. Is intentional to increase cultural competency within the department.
    4. Advances Equity, Diversity, & Inclusion initiative


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift medium to heavy weights, squat, stand for extended periods, crawl in tight spaces, climb ladders etc.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment varies and can be loud to duties involving power tools, etc.


Facilities Specialists

Property Manager



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Education and Experience: Experience in facilities maintenance. Associate degree, or higher, and/or certification and/or licensure in one or more skill areas (HVAC, electrical, plumbing, carpentry) desired.
  2. Language Skills: Ability to read, analyze, and interpret technical procedures, or governmental regulations. Ability to write reports, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  3. Computer Skills: To perform this job successfully, an individual should have knowledge of spreadsheet software (Excel); word processing software (Word); and, email (Outlook).
  4. Certificates, Licenses, and Registrations: Possess and maintains valid, current Tennessee driver’s license.
  5. Other skills, abilities, and qualifications:
    1. Excellent organizational, multi-tasking, and time management skills.
    2. Broad capacity for global thinking and creative problem solving.
    3. Ability to motivate clients and staff toward success.
    4. Compassionate, energetic, and team focused.
    5. Comfortable in individual, group, and public speaking environments.
  6. Reflects values of radical compassion, hope, and the importance of Park Center’s members and their experience and perspective.

Additional Information


Park Center offers benefits to full-time employees:

Starting the first day: PTO accrual and access to begin contributing to 403b Retirement Plan

Starting the first of the month after 60 days: medical, dental, vision, and ancillary benefits.

How to Apply

To apply, please:

1. Submit resume to

2. Submit application at Career Page.


  • Date Posted: June 28, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Health (Physical, Mental)
  • Start Date: 07/26/2021
  • Salary Range: $60k-$65k/year
  • Working Hours: Mon - Fri, 8a - 4p