Click here to view the latest information on CNM’s tornado and COVID-19 crisis response.

National Museum of African Amercian Music

Visit Website

Director, Information Technology

National Museum of African Amercian Music


Job Summary

NMAAM is seeking an experienced IT professional to serve as the Director of Information Technology. The Director of IT will be responsible for the oversight of all technology for NMAAM to include computer hardware, software, A/V, RFID, interactive, surveillance, telephone and office equipment. NMAAM is the only museum dedicated to preserving the legacy and celebrating the accomplishments of the many music genres created, influenced, or inspired by African Americans. The Museum will share the story of the American Soundtrack, integrating history and interactive technology to bring the musical heroes of the past into the present. This is a developing leadership role for one who is equally comfortable with big picture strategic planning and rolling up sleeves to dig into the detail.

Job Responsibilities

Essential Duties and Responsibilities:

  • Develop and manage application portfolios for each museum department to attain all IT service level agreements for the user community within the organization; coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions which enhance mission-critical business operations;
  • Collaborate with museum decision makers in other departments and museum construction project managers to oversee, identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. 
  • Formulate and deploy short-term and long-term museum strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies. 
  • Guide IT department’s operational and strategic planning, including business requirements, project planning and organizing to include negotiating the allocation of museum resources; re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision as required. 
  • Articulate and communicate museum project milestones, service level agreements, and resource allocation to executive team, department heads, support staff and end users; develop and review budget for IT department to include ensuring compliance with stated goals, guidelines and objectives. 
  • Determine operating costs, productivity levels and upgrade requirements upon evaluation; benchmark, analyze, report, and make recommendations for the improvement of the IT infrastructure and IT systems. 
  • Coordinate and develop bid requirements for all museum IT hardware, software purchases and future upgrades; review submitted bids for compliance with stated requirements; authorize and oversee the deployment, monitoring, maintenance, development and support of all hardware/software as needed; develop business case justifications and cost/benefit analyses for IT spending and initiatives; 
  • Lead research on potential technology solutions and implementations in support of new museum initiatives, opportunities, and procurement efforts; develop and implement all IT policies/procedures to include architecture, security, disaster recovery, standards, purchasing, and service provision; oversee negotiation and administration of vendor, outsourcer/consultant contracts and service agreements; 
  • Manage IT staffing to include recruitment, supervision, scheduling, development, evaluation and disciplinary actions; establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities; other duties as assigned. 


Education and Experience:

  • Demonstrated participation in positions of increasing administrative responsibility; a bachelor’s degree (or equivalent experience) in Information Systems, Computer Science or Business Administration with technology or related field as a core.
  • Ten (10) years leadership experience in complex information technology department. 
  • Five (5) years’ experience managing and/or directing an IT operation. 


  • Supports the mission, vision and strategic goals of NMAAM to serve both internal and external customers.
  • Demonstrated experience in IT infrastructure strategic planning and development, project management, and policy development. 
  • Experience with systems design and development from business requirements analysis through day-to-day management; knowledge of business theory, business processes, management, budgeting, and business office operations; superior understanding of the organization’s goals and objectives. 
  • Demonstrated ability to oversee and implement new construction technology projects and successfully complete them on time and on budget.
  • Demonstrated experience in applying IT in solving business problems; in-depth knowledge of applicable laws and regulations as they relate to IT; strong understanding of human resources principles, practices, and procedures. 
  • Demonstrated leadership skills; excellent written, oral, and interpersonal communication skills; ability to conduct and direct research into IT issues and products; ability to present ideas in business-friendly and user-friendly language; must be self-motivated, self. directed, and be detail oriented; ability to effectively prioritize and execute tasks in a high-pressure environment; extensive experience working in a team-oriented, collaborative environment.
  • Must have a valid driver’s license. 
  • On-call availability twenty-four (24) hours a day, seven (7) days a week. 

NMAAM is an equal opportunity employer.

Additional Information


NMAAM offers a full array of competitive benefits including medical, dental and vision coverage with a matched 401(k).  

How to Apply

To apply, please email your cover letter with salary history and your resume to


  • Date Posted: March 25, 2020
  • Type: Full-Time
  • Job Function: Information Technology
  • Service Area: Arts / Culture
  • Start Date: 05/01/2020
  • Salary Range: DOE