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Family & Children's Service

Crisis Specialist

Family & Children's Service


Job Summary

Position title: Crisis Specialist – Full Time

A Crisis Specialist has direct client contact via telephone and messaging with callers in a variety of self-defined crises.

There are currently 2 open positions with the following schedules:

Friday-Tuesday 1:00pm-10:00pm

Monday-Friday 10:00am-7:00pm

Job Responsibilities

The position requires knowledge and understanding of the human service delivery system, excellent interpersonal skills, and the ability to interact effectively with individuals from diverse cultural backgrounds.  The Specialist combines skillful questioning and active listening with support and guidance in a de-escalation process that gives individuals a sense of control and empowerment over their situation.  If indicated, the Specialist assesses callers for risk of harm to self and/or others and follows through with appropriate safety planning.  A Specialist handles calls in accordance with performance targets for speed, efficiency, and quality and maintains standards established by the American Association of Suicidology (AAS).


This position requires a Bachelor’s Degree in Social Work, Psychology or a related field or three to five years of human service experience and/or training; or equivalent combination of education and experience

Additional Information


This position is benefit eligible.

How to Apply

Submit resume to:

            Email to   OR

Fax to 615-866-5122 OR


  • Date Posted: May 18, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services