Crisis Basic Needs Assistance Manager
The Crisis Basic Needs Assistance Manager provides exceptional service to low-income Davidson County residents and connects people in need to additional community resources. This staff member will model a calm and supportive demeanor in a fast-paced environment and will maintain the culture of compassion among service staff and volunteers.
- Provide one-on-one resource counseling and crisis management for clients with acute needs.
- Respond to urgent needs in a timely manner and ensure that clients know the status of their application.
- Request account updates from landlords and utility companies, and notify creditors of pending payments.
- Manage the process of selecting applicants to receive assistance. Ensure that selections align with funding requirements.
- Provide high-quality services to clients referred by other agencies, and assist clients in coordinating services from multiple providers.
- Assist with managing office needs, including making copies, supplying client applications, and re-stocking waiting room brochures, etc.
- Social work or related education from a four-year college required. For those without a social work education, cover letter must clearly state how education and experiences have prepared them to understand the challenges of poverty.
- ACE or Trauma-Informed Care certification preferred.
- Minimum 2 years’ experience working in an office, including at least one year in a social services setting or as a social services intern.
- Proficiency in MS office, especially Word, Excel, and Outlook.
- Strong organizational skills.
- Ability to operate and troubleshoot basic computer and office equipment, including PC’s, internet equipment, printers and fax machines.
- Compassion and empathy for all people, especially our city’s low-income families, seniors, and people with disabilities.
- Ability to respectfully, calmly and maturely interact with people who may be angry, difficult, upset, experiencing mental health episodes or disabled.
- Understanding of the unique challenges that face low-income communities and passion for addressing issues related to poverty, housing, and hunger.
- Knowledge of Nashville and Nashville’s housing and/or social service sectors.
- Ability to make challenging prioritization decisions.
- Self-motivation in contributing to team efforts.
- Excellent customer service and communication skills that are apparent in writing, emails, phone conversations, one-on-one and group interactions.
- This is a part-time employment opportunity (approximately 25-28 hours per week)
- PTO days are included, 5 Holidays are observed and there is a paid year-end Holiday break.
- Other benefits include flexible scheduling, though very occasional evenings and weekends may be required.
- NeedLink values and supports the professional development of our staff.
How to Apply
Please submit a cover letter, including salary requirements, and resume to Lee Anne Wills, Executive Director, . Please do not contact by phone. Applications are ongoing until the position is filled by a highly qualified candidate.
Lee Anne Wills, NeedLink Nashville, P.O. Box 91107, Nashville, TN 37209
Location: 1600 56th Avenue North 37209
- Date Posted: January 29, 2020
- Type: Part-Time
- Job Function: Programs and Service Delivery
- Service Area: Housing
- Start Date: 02/17/2020
- Working Hours: 25-28 hrs/wk. 8:00 AM - 4:30 PM