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NeedLink Nashville

Crisis Basic Needs Assistance Manager

NeedLink Nashville


Job Summary

The Crisis Basic Needs Assistance Manager provides exceptional service to low-income Davidson County residents and connects people in need to additional community resources. This staff member will model a calm and supportive demeanor in a fast-paced environment and will maintain the culture of compassion among service staff and volunteers.



Job Responsibilities

  • Provide one-on-one resource counseling and crisis management for clients with acute needs.
  • Respond to urgent needs in a timely manner and ensure that clients know the status of their application.
  • Request account updates from landlords and utility companies, and notify creditors of pending payments.
  • Manage the process of selecting applicants to receive assistance. Ensure that selections align with funding requirements.
  • Provide high-quality services to clients referred by other agencies, and assist clients in coordinating services from multiple providers.
  • Assist with managing office needs, including making copies, supplying client applications, and re-stocking waiting room brochures, etc.


  • Social work or related education from a four-year college required. For those without a social work education, cover letter must clearly state how education and experiences have prepared them to understand the challenges of poverty.
  • ACE or Trauma-Informed Care certification preferred.
  • Minimum 2 years’ experience working in an office, including at least one year in a social services setting or as a social services intern.
  • Proficiency in MS office, especially Word, Excel, and Outlook.
  • Strong organizational skills.
  • Ability to operate and troubleshoot basic computer and office equipment, including PC’s, internet equipment, printers and fax machines.
  • Compassion and empathy for all people, especially our city’s low-income families, seniors, and people with disabilities.
  • Ability to respectfully, calmly and maturely interact with people who may be angry, difficult, upset, experiencing mental health episodes or disabled.
  • Understanding of the unique challenges that face low-income communities and passion for addressing issues related to poverty, housing, and hunger.
  • Knowledge of Nashville and Nashville’s housing and/or social service sectors.
  • Ability to make challenging prioritization decisions.
  • Self-motivation in contributing to team efforts.
  • Excellent customer service and communication skills that are apparent in writing, emails, phone conversations, one-on-one and group interactions.

Additional Information


  • This is a part-time employment opportunity  (approximately 25-28 hours per week)
  • PTO days are included, 5 Holidays are observed and there is a paid year-end Holiday break.
  • Other benefits include flexible scheduling, though very occasional evenings and weekends may be required.
  • NeedLink values and supports the professional development of our staff.

How to Apply

Please submit a cover letter, including salary requirements, and resume to Lee Anne Wills, Executive Director,  Please do not contact by phone. Applications are ongoing until the position is filled by a highly qualified candidate.

Lee Anne WillsNeedLink Nashville,  P.O. Box 91107,  Nashville, TN 37209

Location:   1600 56th Avenue North     37209


  • Date Posted: January 29, 2020
  • Type: Part-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Start Date: 02/17/2020
  • Working Hours: 25-28 hrs/wk. 8:00 AM - 4:30 PM