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Nashville Humane Association

Community Resource Coordinator

Nashville Humane Association


Job Summary

Nashville Humane Association (NHA) Community Resource Coordinator is responsible for counseling the public about how to keep their pets, resources available to them both by NHA and throughout the community to help them keep their pet, be a responsible pet owner, and divert unnecessary intake and animal surrender to NHA. The position will also support Pet Intake/Admissions tasks as needed and in the event, a diversion cannot be made. Provides quality animal and people care in accordance with the NHA mission, goals, and management philosophy. Must be physically active, reliable, compassionate, and willing to learn and follow NHA protocols for customer service, cleaning, sanitation, animal handling, and maintaining confidentiality. Experience with animals is a plus but not required. Other duties may be assigned.

Job Responsibilities


  • Work with the Director of Development, and Executive Director to support and sustain animal ownership in our community reducing NHA animal intake and helping ensure humane capability levels by promoting local community and NHA resources available to pet owners, counseling potential animal surrender owners about how to remain pet owners, and serving the public. This position includes annual, monthly, and weekly objectives. Regular status reports. Formulate and recommend strategies to expand and improve operations.
  • Collect all available information and resources to assist pet owners with options for providing responsible pet ownership and care for their pets while assisting in maintaining pet ownership.
  • Create and maintain a Community resource guide with accurate and up-to-date information that can be shared with the public to assist in promoting sustained pet ownership.
  • Counsel potential animal surrender owners utilizing the Community resources gathered to promote and maintain pet ownership and divert intake into NHA.
  • Create and compile regular reports for Shelter Leadership regarding Community resources, interactions, and statistics.


  • Work with the Director of Development, Director of Operations, Executive Director, and other appropriate staff, to maintain animal flow and ensure humane capacity level goals with NHA, including annual, monthly, and weekly objectives.
  • In the event that the Community Resource Coordinator is unable to divert intake, the Community Resource Coordinator will also assist with Pet Intake/Admissions at the shelter.
  • Maintain an up-to-date understanding of shelter census and an up-to-date understanding of the specific conditions of various pets within census; ensuring that the appropriate balance of animals, census, humane capacity, and flow is maintained within NHA.
  • Conduct initial primary animal assessment; making assessments regarding animal condition, health and welfare, owner retention potential, and whether pet meets NHA admission standards, in conjunction with current census and humane capacity levels at NHA.
  • Act as a public liaison for NHA to the public regarding NHA’s managed admissions process, including educating owners on NHA admitting procedures, scheduling appointments, serving as a visible customer service representative on behalf of NHA, pet owner retention counseling, collection of payments, and fees, and other customer service tasks and operations.
  • Compile and create regular reports for kennel staff regarding shelter intake/census.


  • Perform shelter support tasks and any additional shelter cleaning duties, as assigned.
  • Collect intake system information, maintain data integrity within the intake system; execute and store shelter animal intake photos.
  • Provide weekly status updates to appropriate shelter stakeholders, and shelter leadership.
  • Provide monthly intake statistics for shelter leadership.
  • Maintain appropriate inventory of supplies pertaining to animal intake and managed admissions.


  • Support NHA events, outreach, fundraising, and other tasks as necessary, as requested by shelter leadership.
  • Solicit for donations and suggestively sell retail products, promote NHA services, and share information about adoption promotions and other pertinent information.
  • Accurately complete paperwork pertaining to adoptions and collect information provided shelter and input date in a comprehensive and accurate manner.
  • Responsible for tasks that help to increase the number of adoptions such as collaborating with the Marketing team to collect content or assist in content collection processes.
  • Understand worked time and break/lunch schedule as applicable.


Ability to follow directions and adhere to NHA shelter policies and procedures, behavior management, and training protocols Ability to learn and perform the skills of safe animal handling per NHA protocols. Ability to work continuously on your feet in a physically demanding job. Ability to complete tasks easily and repeatedly like mopping, scrubbing, bending, and lifting up to 50 lbs. Ability to work in inclement weather. Ability to work with varied species. Self-motivation, teamwork, strong communication skills, and ability to handle stress in a calm, respectful manner. Ability and willingness to work a varied schedule including weekends. NHA is a drug-free environment. Reliable transportation is a must and the responsibility of the employee.

Responsible for supporting shelter staff, when necessary, at the direction of the Director of Development, Director of Operations, and Executive Director. Additionally, this position may be responsible for other duties as assigned though not specifically enumerated above. Possess a high degree of discretion, integrity, professionalism, and accountability, consistent, punctual, regular attendance, professional image, and demeanor both in person and online. Able to successfully travel and maneuver within the day-to-day workspace. Valid Driver’s License. All positions require working with and in direct contact with, shelter animals and various other wildlife.


  • High School Diploma or GED.
  • Experience handling animals in a professional environment is a plus.
  • Self-starting attitude, strong communication skills, and customer service skills.
  • Basic computer experience including MS Office Suite, email, and calendar.
  • Able to work flexible hours, including some nights, weekends, and holidays.
  • Time management skills, ability to work alone, or in groups, critical thinking skills.
  • A valid Driver’s License is a must.

Additional Information


Health Insurance
Dental and Vision Insurnace
Simple IRA with 3% company match

How to Apply



  • Date Posted: August 16, 2023
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Animal Welfare
  • Start Date: 09/01/2023
  • Salary Range: $38-$43,000.00 to start
  • Working Hours: 40 hours M-F, some weekends and holidays required