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Cumberland Heights

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Clinical Coordinator

Cumberland Heights


Job Summary


The Clinical Coordinator is responsible for the clinical operations and resource management of ARCH Academy Clinical Population. This position works with the Executive Director, other program coordinators and staff members to ensure that all services provided are of the highest quality, meet applicable law and regulatory body standards, and carry out the organizational mission.

Job Responsibilities


  1. In conjunction with the Executive Director develops, implements, supervises, and evaluates appropriate age/population specific clinical services including continuum of care.
  2. Directs day to day human resources management for the assigned area, consulting with other program coordinators/managers and Executive Director in the areas of recruiting, hiring, disciplinary action, and terminations.
  3. Provides ongoing training, feedback, and daily clinical supervision of staff, directly and indirectly, as defined by licensure and clinical privileges, consulting with the Executive Director as needed.
  4. Implements policies and procedures related to age/population specific program services, reviewing them with staff members at regular staff meetings and as needed.  Trains all new staff members on clinical programming during New Employee Orientation (NEO).
  5. Works with other Coordinators/Manages and Executive Director to design and evaluates work processes to increase quality and efficiency in caring for assigned patient population and/or area.
  6. Serve as On-Call clinical consultant.
  7. Carry over-flow case load, cover for counselors that are on PTO and conduct specialty groups. 
  8. Works with other Coordinators/Manages and Executive Director to provide feedback for the budget process and to manage the financial resources of the assigned area.  
  9. Conducts and supervises quality improvement activities, including participation in process improvement teams, peer reviews, data collection, resolution of customer complaints, and other projects as assigned by the Executive Director.
  10. Participates in public relations and marketing activities for the organization as needed.
  11. Conduct regular stakeholder satisfaction surveys or checks to access for quality and needs.
  12. Provides direct care services as needed within scope of practice defined by licensure and clinical privileges.
  13. Performs CPR and First Aid as needed.
  14. Ensures that a welcoming, safe and healing environment is maintained for each resident and family throughout the continuum of care.
  15. Recommends ways to improve the quality and delivery of services.
  16. Ensures proper handling and distribution of company funds.
  17. Maintains confidentiality of company and patient information.
  18. Reacts productively to change.
  19. Performs other duties as assigned.



Supervises department staff in conjunction with other Coordinators/Manages and Executive Director.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, in conjunction with other Coordinators/Manages and Executive Director.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Master’s Degree in Counseling or related field or LADAC II required; LPC, MSHP, LCSW or equivalency preferred; a minimum of five (5) years age/population/area specific clinical experience; a minimum of two (2) years supervisory experience preferred with ability to provide clinical supervision to counselors and therapists strongly preferred; and/or equivalent education or experience in job related activities



Ability to lift up to 20 pounds; ability to speak, hear, see, sit and reach; ability to speak, read and write in English; excellent problem-solving, analytical and interpersonal skills; excellent written and oral communication skills; financial management and decision making skills; program evaluation and development skills; organizational skills for managing and prioritizing multiple tasks and assignments; good supervisory and motivational skills; working knowledge of Microsoft Office and ability to learn and use EMR software; knowledge of state of the art drug/alcohol treatment options; through familiarity with Twelve Step philosophy with ability to teach and model same; knowledge of and ability to apply information regarding cultural/age/population specific characteristics to the patients in the assigned area; ability to deescalate a person in crisis in a calm and supportive manner and to teach same; CPI, CPR, First Aid certified or eligible. If recovering from an addiction, two years  recovery required with five years preferred.



               WORK ENVIRONMENT

Position is in an office and clinical setting that involves everyday risks or discomforts requiring normal safety precautions. Position is in contact with persons who may be chemically impaired and/or volatile and require additional safety precautions.  Position is subject to long hours and some travel.  Position may be subject to rotating on-call responsibilities

Additional Information


Will discuss during interview

How to Apply

Apply on our website at


  • Date Posted: September 15, 2020
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth