Hope Clinic for Women

Clinic Receptionist

Hope Clinic for Women

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Job Summary

Mission 

Hope Clinic for Women is a faith-based, safe, and confidential place for anyone dealing with life choices regarding past, present, and future pregnancies. We provide medical care, professional counseling, education, referrals, mentoring, and practical support for anyone regardless of age, race, religion, or ability to pay. 

Vision  

Hope Clinic for Women is a Christ-centered ministry existing to honor the sanctity of all human life as exemplified by: 

  • Teenagers and single adults choosing abstinence until marriage; 
  • Women and men choosing life for their child in the midst of a pregnancy; 
  • People experiencing God’s grace and forgiveness after an abortion; 
  • The transformation of hearts and lives by discovering the purpose/potential God intended for all His children

Job Responsibilities

Description: 

Duties Before Clinic Opens to Clients (8:30-9:00 am) 

  • Be prompt and ready to begin at 8:30 am 
  • Unlock doors/cabinets, turn on lights and radio 
  • Check communal areas (pillows, magazines, and kid’s area) in the morning (and throughout the day) 
  • Send email invoices for online counseling appointments 

Duties throughout the Day 

  • Greet all guests including clients, donors, volunteers, and other visitors 
  • Ensure clients complete all appropriate paperwork 
  • Notify staff when visitors/clients arrive 
  • Ensure donors are seen by the Advancement staff 
  • Receive in-kind clothing room donations and file donation forms completed by donors 
  • Answer and direct incoming phone calls 
  • Monitor incoming client messages via text and Yosi 
  • Schedule client visits and send electronic paperwork as needed 
  • Field incoming pregnancy calls or walk-ins with patience and calm, assigning them to the appropriate provider. 
  • Maintain a waiting list in the EHR system for clients who are unable to schedule at a preferred time 
  • Accurately secure fees from paying clients (medical and counseling)- including processing credit card and cash payments as well as emailing invoices for telehealth appointments. 
  • Ensure clients complete satisfaction survey before leaving 
  • Ensure clients have booked their next appointment (if applicable) 
  • Distribute all incoming mail 
  • Inventory and order office supplies 
  • Work with the Director of Clinical Services to schedule coverage during absences 
  • Bring donated/maternity items down to the donation room 
  • Log calls/walk-in data in MS Excel (weekly) 
  • Assist with tracking Client Satisfaction Survey data 
  • Assist with records requests/faxes 
  • Block provider schedules for time off, meetings, closings, etc. 
  • Other projects as needed 

Duties after clients exit and before clinic closes (4:30 – 5:00 pm or 2:00-2:30 pm Fridays) 

  • Key in pregnancy call logs into the daily tracking spreadsheet 
  • Water plants and refill supplies in common areas 
  • Perform daily audit of fees collected to match with booked appointments 
  • Assist with final cleaning, closing, locking, and securing of the building

Qualifications

Preferred Qualifications/Skills 

  • Patient, empathetic, quality-focused approach to customer service 
  • Front-desk or other experience in a medical/clinical setting 
  • Experience with EHR software  
  • Ability to handle a fast-paced environment and prioritize tasks based on importance 
  • Excellent communication and problem-solving skills 
  • Proficient in Word, Excel, Office 365 and SharePoint 
  • Ability to quickly learn and adapt to new technologies 
  • Detail-oriented and organized

Additional Information

Benefits

This is a full-time, salary position.

Health, Dental, and Vision are paid approximately 80% by the company for individuals.

401(K) match, Paid Holidays, 10 Vacation Days, 6 Personal/Sick Days, Birthdays are paid days off, Counseling services, Maternity/Paternity Leave, Chaplain Services, Staff Retreats, All Fridays off at 2:30 pm. We also do occasional Staff events like a baseball or hockey game.

How to Apply

Please go to our website at Hopeclinicforwomen.org

At the bottom of the main page, click on the CAREERS link.  There you will see the job you are interested in and you can fill out an application.  You may also send/email your resume to the Director of Clinical Services, Johnia Browing.  Her email address is Jbrowning@hopeclinicforwomen.org

Details

  • Date Posted: January 30, 2025
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Health (Physical, Mental)
  • Start Date: 02/10/2025
  • Salary Range: $38,000-$40,000
  • Working Hours: Mondays-Thursdays, 8:30AM-5:00PM, Fridays from 8:30AM-2:30PM. Occasional nights or weekends for client classes, program events, volunteer training or fundraising events.
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