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High Hopes Development Center

Clinic Office Manager

High Hopes Development Center


Job Summary

The Office Manager works closely with the office staff and the Director of Clinical services to support the therapy team and supervise/coordinate daily non-clinical functioning of the department.

Job Responsibilities

Responsibilities include but are not limited to:

  • Supervise and coordinate office staff, including receptionists and clinical administrative assistants
  • Maintain staff records and complete an annual audit
  • Coordinate new employee HR paperwork, computer access, and background checks, and therapist credentialing
  • Serve as a point person for the clinic with ImageQuest (IT), HQ (Billing), and Raintree (EMR)
  • Liaison between therapists and office staff to identify and problem solve inefficiencies or dysfunctions
  • Facilitate and coordinate with facilities personnel regarding cleaning, maintenance, and repairs
  • Assist in maintaining compliance with current healthcare regulations, medical laws, and high ethical standards
  • Maintain therapy tools inventory and order more as needed
  • Order therapy equipment and supplies
  • Monitor clinic volunteers
  • Coordinate schedule for clinic room usage for purposes other than High Hopes therapies
  • Generate demographic reports from Raintree for practice management monitoring and grant purposes
  • Generate and organize weekly and monthly reports that will assist the Director of Clinical Services monitor the efficiency and financial health of the clinic
  • Assist with development, revisions, and implementation of clinic policies and procedures
  • Develop and conduct training for High Hopes employees as needed
  • Assist the Director of Clinical Services with annual HIPAA audits, HIPAA policies and procedures revisions and implementation of HIPAA policies and procedures


  • BA/BS in Healthcare Administration, Business, or relevant field

Additional Information


The Clinic at High Hopes Development Center is a leader in the care of children with disabilities. As a non-profit we are mission driven and passionate about providing expert therapeutic services for the children and families we serve. Employees enjoy a family friendly and supportive team atmosphere in which to grow as a person, professional and/or clinician.  High Hopes was voted a 2017 Middle Tennessee Top Workplace for The Tennessean.

High Hopes employees enjoy the following benefits:

  • Paid Time Off
  • Paid Holidays
  • Health Insurance (full time)
  • Dental Insurance (full time)
  • Retirement Savings — 401k Plan
  • Supplemental Insurance
  • Vision (full time)
  • Childcare Discount at our on-site childcare/preschool

How to Apply

Send cover letter and resume to Kristin Garner, Director of Clinical Services.


  • Date Posted: April 12, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth
  • Working Hours: 40 hrs/wk