
Tennessee Innocence Project
Client Support Program Coordinator (Nashville, TN)
Tennessee Innocence Project
Job Summary
The Client Support Program Coordinator at the Tennessee Innocence Project (TIP) is a compassionate, highly organized, and detail-oriented professional who is committed to supporting clients impacted by wrongful convictions. This position plays a critical role in providing guidance and resources to TIP’s incarcerated clients, post-conviction clients, and their families.
The Coordinator will work closely with TIP’s Legal Team and Executive Director on specific projects while being managed day-to-day by the Chief Operating Officer (COO). This role combines advocacy, collaboration, and program development to ensure that clients and their families receive comprehensive support throughout their journey.
Job Responsibilities
Essential Functions
Incarcerated Client and Family Support
- Develop and provide support systems for incarcerated clients and their families to navigate the legal process, ensuring they feel informed and supported.
- Explain legal procedures and assist clients and families in understanding and preparing for each stage of their cases, while the lead attorney remains the primary point of contact for updates.
- Address emotional and practical needs, offering guidance and resources to help families cope with the challenges of incarceration.
Post-Conviction Client and Family Support
- Design and implement reentry programs tailored to meet the needs of post-conviction clients and their families, with a focus on financial literacy, housing stability, job readiness, and community reintegration.
- Collaborate with community organizations to connect clients with counseling, educational opportunities, and workforce development programs.
- Facilitate workshops and support groups to help clients and families transition to new routines and build sustainable futures.
Collaboration and Program Development
- Partner with TIP’s legal team, community organizations, and advocacy groups to expand client and family support networks.
- Maintain detailed case records and ensure compliance with confidentiality standards.
- Regularly evaluate program effectiveness, identify barriers, and propose solutions to enhance services.
Who You Are
- Empathetic and Client-Centered: You understand the emotional toll of wrongful incarceration and approach your work with care, compassion, and cultural sensitivity.
- Organized and Detail-Oriented: You thrive on managing multiple priorities, ensuring that no detail is overlooked.
- Collaborative: You believe in the power of teamwork and excel in building relationships with clients, colleagues, and community partners.
- Proactive: You anticipate needs and take the initiative to solve problems before they arise.
Qualifications
- Master’s Degree in Social Work (MSW) or a related field required; Licensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW) preferred.
- 3–5 years of experience in reentry services, case management, or working with incarcerated or underserved populations.
- Familiarity with trauma-informed care and the criminal justice system.
- Strong communication and organizational skills, with the ability to manage multiple tasks effectively.
- Proficiency in Microsoft Office Suite and case management software.
- Experience in program development and workshop facilitation preferred.
Additional Information
Benefits
Two weeks paid time off per year, health insurance, short-term/long-term disability insurance, 401K.
How to Apply
To apply, please submit a cover letter, resume, and three professional references to hayden@tninnocence.org with the subject line: Client Support Program Coordinator.
Details
- Date Posted: January 22, 2025
- Type: Full-Time
- Job Function: Clinician
- Service Area: Social / Human Services
- Salary Range: $50,000-$55,000