Client Services Coordinator-Part time
The Client Services Coordinator provides exceptional service to low-income Davidson County residents and connects people in need to additional community resources. This staff member will model a calm and supportive demeanor in a fast-paced environment and will maintain a culture of compassion around clients, staff, and volunteers.
Primary Responsibilities and Essential Functions:
- Provide one-on-one resource counseling and crisis management for clients with acute needs.
- Respond to urgent needs in a timely manner and ensure that clients know the status of their applications.
- Request account updates from landlords and utility companies, and notify creditors of pending payments.
- Provide high-quality services to clients referred by other agencies, and assist clients in coordinating services from multiple providers.
- Assist with managing office needs, including making copies, supplying client applications, and restocking waiting room brochures, etc.
- Social work or related education from a four-year college is required. For those without a social work education, a cover letter must clearly state how education and experiences have prepared them to understand the challenges of poverty.
- ACE or Trauma-Informed Care certification is preferred.
- Minimum 2 years’ experience working in an office, including at least one year in a social services setting or as a social services intern.
Knowledge, Skills, and Abilities:
- Proficiency in MS Office, especially Word, Excel, and Outlook.
- Ability to quickly learn to navigate, input, and export data from Charity Tracker and Formstack.
- Strong organizational skills.
- Ability to operate and troubleshoot basic computer and office equipment, including PC’s, internet equipment, printers and fax machines.
- Compassion and empathy for all people, especially our city’s low-income families, seniors, and people with disabilities.
- Ability to respectfully, calmly and maturely interact with people who may be angry, difficult, upset, experiencing mental health episodes, or disabled.
- Understanding of the unique challenges that face low-income communities and passion for addressing issues related to poverty, housing, and hunger.
- Knowledge of Nashville and Nashville’s housing and/or social service sectors.
- Ability to make challenging prioritization decisions
- Self-motivation in contributing to team efforts.
- Excellent customer service and communication skills that are apparent in writing, emails, phone conversations, one-on-one and group interactions.
- This is a part-time, in-office employment opportunity (approximately 15 hours per week)
- For this part-time position, after 6 months’ employment, NeedLink offers a total of 5 days PTO (paid time off for sickness or vacation) during the first year of employment.
- 7 Holidays are observed in addition to a paid year-end Holiday break
- NeedLink values and supports the professional development of our staff.
How to Apply
To apply: Please submit a cover letter, including salary requirements, and resume to Lee Anne Wills, CEO, firstname.lastname@example.org. Please do not contact by phone.
Applications are ongoing until the position is filled by a highly qualified candidate.
Lee Anne Wills
P.O. Box 91107
Nashville, TN 37209
Westminster Presbyterian Church
3900 West End Avenue
North Wilson Boulevard entry
At the Wilson Entrance NeedLink Nashville Sign
- Date Posted: April 6, 2023
- Type: Part-Time
- Job Function: Programs and Service Delivery
- Service Area: Housing
- Start Date: 04/17/2023