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Pet Community Center

Client Service Associate (CSA)

Pet Community Center

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Job Summary

A Client Service Associate (CSA) is the face of our organization. This team member is the bridge between our clients and the medical care their pets receive. They are customer facing and typically the first point of contact. A CSA’s role is vital to our organization. They cultivate a positive relationship between Pet Community Center and the individuals in our community looking for quality and accessible veterinary care. This team member provides outstanding customer service to the members of our community.

Job Responsibilities

ESSENTIAL JOB FUNCTIONS

  • Act as an ambassador at the front desk, greeting all clients and answering questions
  • Implement PCC’s philosophies in customer service by demonstrating  a non judgmental, service based approach to helping pets and people
  • Handles check in and check out of surgical patients and preventive veterinary care patients in a timely manner, ensuring all information given is accurate and complete
  • Ensure complete and accurate records exist for all patients, including rabies certificates, take home paperwork and medications, and medical records
  • Responsible for maintaining accurate cash drawer and credit card receipts and reconciling payments received
  • Answer clinic phones, return messages and forward messages to appropriate staff in a timely manner
  • Fill online pharmacy orders and manage the online pharmacy spreadsheet and email account.
  • Answer electronic questions sent to PCC and forward any electronic messages to departments/staff as appropriate
  • Elicit client donations at time of payment and ensure items donated by clients are directed to the appropriate person/team.
  • Assist Development and Marketing Department with data entry and mailing campaigns
  • Ensure that all front desk areas are clean and clear of clutter throughout the day
  • All other duties as assigned

Qualifications

YOU WILL BE SUCCESSFUL IN THIS POSITION IF YOU 

  • Are team oriented
  • Are able to apply critical thinking to a range of situations
  • Have a solution focused approach to problem solving
  • Are adaptable to change in fast moving environments
  • Have personal resilience in the face of adversity or difficulty
  • Are willing to participate in ongoing personal and organizational learning to achieve quality and excellence
  • Really enjoy working with the public as well as their pets

 

MEDICAL COMMUNICATION

  • Will be responsible to learn basic veterinary medical concepts including but not limited to vaccine protocols and anesthetic risks
  • Will be expected to communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian
  • Will communicate with the public on a daily basis in a professional manner

 

PHYSICAL REQUIREMENT

  • Must be able to work standing or sitting for 10 hour shifts
  • Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help
  • Must be able to bend and kneel repeatedly
  • Must be able to see fine detail in a variety of situations

 

TECHNICAL REQUIREMENTS

  • Technical proficiency with PC platforms, as well as Microsoft Office and Google Drive
  • Comfortable learning new software
  • Bi-lingual (Spanish/English) is strongly preferred

 

PREFERRED

Candidate should be a highly motivated, enthusiastic, self-starter with a professional attitude. Two or more years experience in a veterinary clinic, veterinary hospital, animal shelter or animal control facility is helpful but not required.

Additional Information

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • PTO and Major Holidays Off

How to Apply

Please submit your Resume and Cover Letter to our Client Services Manager, Toni Gengl at Toni.G@petcommunitycenter.org.

Details

  • Date Posted: September 8, 2021
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Animal Welfare
  • Working Hours: 40 hrs/wk; M-Thurs, 7:00am-5:00pm