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The Next Door

Client Coordinator

The Next Door

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Job Summary

Mission:     

The mission of The Next Door is to provide a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.

Summary:

The Client Coordinator will coordinate high energy, fast paced admission process for incoming clients for admission and will be willing to help other staff when needed.  Client Coordinator will also be backup for Clinic Coordinator.

Job Responsibilities

Primary Responsibilities and Duties include the following:

  • Greet new admissions – includes but not limited to welcoming client at the front door, gathering and assisting with bags/luggage, help client get settled in the waiting area. Introduction to Clinic Coordinator and Admissions staff.
  • Keep clinic area organized, clean, stocked, and free of Protected Health Information.
  • Create and maintain levels of Welcome Folders and Welcome Bags including materials needed.
  • Keep the admissions clinic stocked with supplies including but not limited to office supplies, paper, bag search forms, bag search supplies, disinfecting products, etc.
  • Perform Urine Drug Screens (UDS) and skin assessment searches with another staff member for each incoming client.
  • Responsible for gathering all belongings from the client and securing them in the bag search area, labeling each bag appropriately for each client.
  • Perform detailed and thorough search of client’s belongings to ensure unapproved or contraband items are not allowed to remain with the client during their stay.
  • Detailed log of all unapproved items on provided forms, obtain client’s signature on the form, securely wrap, bag, label and seal all unapproved items in designated bag with belongings form inside bag and place in appropriate storage area.
  • Scan and upload unapproved items log to the client’s Electronic Medical Record (EMR) in Aura.
  • Complete drug screens and searches for clients returning from outside appointments with another staff member.
  • Cross train to be backup for Clinic Coordinator, Transportation Specialist and Front Desk Assistant and fill in those positions when needed/requested.
  • Assist Clinic Coordinator with retrieving meal trays, snacks and drinks from the kitchen for clients waiting for admission.
  • Receive and stock all incoming medical supplies in the appropriate area of the clinic and/or notify nursing supervisors of arriving supplies if for upstairs staff.
  • Monitor fax machine and properly distribute incoming faxes to the appropriate staff member, scan and email when applicable.
  • At the end of the workday, take all labs in the clinic refrigerator and place them inside the LabCorp box hanging off the smoking porch fence to be picked up after hours from the LabCorp driver, bring keys back to the clinic.
  • Encourage clients throughout the admissions process.  Maintain a calm and peaceful demeanor with each client and staff.
  • Once client has completed the intake admissions process, get the room key from the admissions suite, mark the appropriate group/team/room information on the client schedule, notate on the “yellow sheet” what time the client has completed the admissions process, gather belongings and client and take the client upstairs to their room.
  • While upstairs, give client a brief tour and introduction to the team medical suite and staff on their team.  Welcome them to treatment and thank them for choosing TND.  Remind each client we are all available to help them and we are proud of them choosing treatment.
  • Provide shift reports via Teams Shift Report to TND staff at the end of each shift, coordinating with other roles to complete report for the day.
  • Based on staff rotation, assists at the front desk as needed; direct incoming calls to appropriate staff and interacting with guests, visitors, family members and outside providers.
  • Report facility maintenance concerns.
  • Carry out responsibilities pertaining to the operation of the facility, including all events, activities, utilizing safety management, emergency procedures and non-violent crisis intervention.
  • Transport assigned clients to and from appointments, groups, and other activities as requested by supervisor.
  • Maintain order in storage closet as needed.
  • Utilizes local crisis response plan in case of psychiatric emergency (i.e., suicidal/homicidal ideation or threats) with the direction of supervisor.  
  • Attend meetings and trainings in-house, electronic, Webinar, etc. as directed by supervisor.
  • Follow agency protocol about contraband and items not allowed in client possession.
  • Participate in continuing education activities, remaining knowledgeable in areas related to the focus of the residential program i.e., addiction, mental health
  • Perform light clerical duties as assigned.
  • Additional responsibilities as assigned.

Qualifications

Education and Experience:

  • High School diploma or GED required. Associate degree or some college preferred
  • Minimum experience working with target population preferred
  • Experience working in a healthcare setting preferred
  • Knowledge of substance abuse/addiction issues or related work experience preferred
  • Possess proficient computer skills including Microsoft Teams, Outlook, Word, Excel and PowerPoint
  • Ability to establish and maintain professional therapeutic boundaries

Other Requirements:

  • 25 years of age or older with a valid driver’s License or F endorsement
  • 21 -24 years of age (will not be permitted to transport clients)
  • CPR Certified or willingness to obtain certification as offered by TND

All Employees will adhere to the following professional standards:

  • Honor the agency mission:  The mission of The Next Door is to live out our faith by providing a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.
  • Consistently treat patients and co-workers with the utmost respect.
  • Keep ALL information regarding staff, client, diagnosis, group information, etc. confidential at all times. Work as a necessary part of the team effort.
  • Model ethical and professional behavior at all times.
  • Participate in ongoing meetings and trainings as required by the leadership of The Next Door.
  • Be creative and assist leadership with ideas for improving the overall quality of the services and environment for the residents of The Next Door.
  • Encourage and live the core values of The Next Door, Inc., at all times:
    • Love ~ We demonstrate what love looks like, so our women learn to love others in healthy ways and love themselves.
    • Faith ~ We welcome all people, and all will be cared for with Christ-centered principles.
    • Hope ~ We believe hope is within reach for all women.
    • Wholeness ~ God has a plan and purpose for a woman’s life and that is abundantly good.  She does not have to be defined by her past decisions.  God loves.  God forgives.  Every woman can be whole and complete.
    • Community ~ We are building a healthy community in which our women are contributing members of society.  We need one another.  We care for one another.  We will teach our women how to build their own healthy community.
    • Respect ~ We believe each woman deserves respect from us and from each other.  We believe each woman can learn to respect herself and others.
    • Encouragement ~ We believe that our words and actions should build one another up.  We inspire one another with love and good deeds.

Additional Information

Benefits

BCBST health insurance; Teledoc; Employee Assistance Program (EAP); Long-term disability; six paid holidays; PTO; 401K; professional development.

How to Apply

To apply, visit www.thenextdoor.org to complete an application and submit your resume.

Details

  • Date Posted: June 17, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Health (Physical, Mental)
  • Working Hours: M-F 8:30am-5pm