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Communities In Schools of Tennessee

Chief Operations Officer

Communities In Schools of Tennessee


Job Summary


Communities In Schools of Tennessee (CIS-TN) is a nonprofit that partners with K-12 public schools to surround students with a community of support empowering them to stay in school and achieve in life.

As part of the CIS national network, CIS-TN achieves this mission by placing site coordinators in schools across the state to provide school-wide interventions and case managed services for students in need.

To best support the students, families, schools, community partners, and our staff members involved in this work, CIS-TN staff and board members center all decisions, actions, and services on the following core values:

  1. Integrity – We openly share how our work is done, and we hold ourselves accountable to the commitments we make.
  2. Empathy – We intentionally build relationships so we can learn about people’s stories, validate their experiences, and deepen our understanding of situations different from our own.
  3. Equity – We identify and work towards removing individual and systemic barriers so everyone has the same opportunity to achieve.
  4. Authenticity – We create space for the people we work with, and for, to be their truthful, complete selves without judgement.
  5. Collaboration – We bring people together to plan and take action in our work, understanding we make lasting change in partnership with one another.

Job Responsibilities


The chief operations officer (COO) manages the following responsibilities for the organization:

  • Supporting the CEO in designing and implementing organization-level strategy to maintain and expand current programmatic operations
  • Providing guidance and management to ensure a diverse, equitable and inclusive organization
  • Building, maintaining, and monitoring systems so that staff members can focus on their respective job duties and goals
  • Hiring and providing administrative oversight for the organization
  • Developing project plans for cross-departmental activities

Specific duties include, but are not limited to:

Human Resources
Ensures the organization is fully and appropriately staffed and that administrative needs are met for employees and the organization

  • Works closely with all staff to maintain a productive and inclusive culture that is centered in our core values and in which staff thrive
  • Ensures background checks for all employees
  • Manages annual performance evaluations
  • Leads hiring and recruiting of open positions with diverse staff who reflect the communities we serve
  • Provide initial coordination of intern placements and paperwork
  • Onboards all new staff on benefits enrollment, HR paperwork completion, IT access, etc.
  • Evaluates and revises personnel policies and procedures regularly, with a lens on ensuring equity.
  • Oversees bi-weekly payroll
  • Oversees and maintains HR management platform
  • Manages annual benefits plan


Ensures the organization is accurately projecting expenses and operating within budget

  • Works with the CEO and Finance committee to project annual budget
  • Leads audit preparation and works closely with accountant and auditor to complete a timely audit and 990
  • Oversees monthly invoicing process
  • Provides oversight for deposits and accounts receivable
  • Oversees accounting and payroll processing contracts, including daily interactions with contractors
  • Negotiates annual benefits plan


Ensures technology needs of staff are met and consistently monitored

  • Maintains software licenses
  • Ensures staff have appropriate technology and equipment needed for job performance
  • Oversees IT support contract
  • Conducts planning for IT systems and needs
  • Supports program data collection

General Operations
Organization policies and systems are established, clearly defined, and communicated throughout the entire organization

  • Leads CIS National Accreditation preparation
  • Maintains organization’s insurance policies
  • Manages contracts, including, but not limited to:
    • School districts/TDOE
    • Lease agreement
    • Technology Maintenance
    • Accounting
    • Benefits and Payroll
  • Works closely with Development staff to ensure appropriate staffing and management for events.

Works with CEO and organizational leadership to ensure all aspects of operations are aligned to and supporting the strategic priorities of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.  Other duties may be assigned by the CEO, chief program officer, or program manager as required.




The competencies for this position include, but are not limited to the following:

Time Management and Planning: Appropriately prioritizes individual workload and attends to a broad range of activities, including cross-departmental project plans while keeping all involved staff members on track to meet project milestones and deadlines

Decision Making & Problem Solving: Makes timely decisions in alignment with organizational goals, priorities, and strategies and are rooted in analysis of available data/research.  Considers diversity, equity, and inclusion principles in all proposed solutions.

Operational Leadership:  Anticipates and manages organizational risk and utilizes best practices.

Relationship Building: Develops and maintains positive relationships with staff, board, and external stakeholders.  Respects, honors and practices cultural and human diversity, equity, and inclusion.

Research, Measurement & Analysis: Utilizes evidence and best practices in work, measures progress towards strategic priorities, and makes revisions based on data analysis. 


  • Bachelors with a preference for a masters.
  • Experience in nonprofit management


Additional Information



Salary range is $75,000 – $95,000.

Benefits include:

  • Medical, dental, and vision insurance premiums covered at 100% for employees.
  • Employer-paid short-term disability insurance.
  • 401(k) and match up to 2%.
  • Generous PTO and holidays

How to Apply


Please note that our offices will be closed Dec. 20-Jan 3.  We will be reviewing applications beginning Jan. 4.  

Submit your application by visiting www.cistn.org/careers.

A criminal background check is required for any candidates who are offered a position with CIS-TN and will be administered after an offer for employment is made.



  • Date Posted: December 15, 2022
  • Type: Full-Time
  • Job Function: Accounting / Financial Management
  • Service Area: Children / Youth
  • Salary Range: 75,000-95,000
  • Working Hours: 40 hrs/wk; M-F, 8:00am - 4:30pm