Invest in the future of nonprofits and donate to CNM on GivingTuesday!

St. Luke's Community House

Chief Culture Officer – Focus on DEI and Human Resources

St. Luke's Community House

Apply

Job Summary

Minimum Requirements

Education and Experience

  • Bachelor’s degree
  • 3-5 years of successful experience in fundraising, communications, proofreading, creative design, and marketing. 
  • History of success managing multiple projects in a professional setting with little day-to-day supervision and handling shifting priorities.
  • Ability to present quality projects for approval/feedback and meet stated deadlines. 

Skill Competencies 

  • Proficient in Microsoft Office, Adobe Creative Suite, and web editing software  
  • Fundraising and marketing experience with a track record of success  
  • Certified Raiser’s Edge user with moderate to advanced skills, and general knowledge of fundraising protocols  
  • Strong attention to detail and a commitment to accuracy  
  • Experience creating and managing brand identities  
  • Embody professionalism, responsibility, maturity, and accountability  
  • Ability to work independently and function as a positive team member  
  • Demonstrate creative problem solving  
  • Relate well to a varied clientele, donors, staff, and volunteers  
  • Adaptable to changing demands/deadlines/priorities  
  • Outgoing, enterprising, persuasive, and creative  
  • Strategic thinker, possessing the ability to anticipate needs and challenges before they arise 
  • Ability to write compelling, accurate, and succinct copy for a variety of communication avenues 
  • Self-motivated with a high value for professional excellence 

Chief Culture Officer

As part of our focus on Diversity, Equity and Inclusion, St. Luke’s Community House has recently undergone a DEI assessment, identifying priority areas now informing strategy, resource allocation, and data collection. As identified in this process, we are excited to move forward with a renewed vision for our organization by adding a Chief Culture Officer to our senior leadership team.

Position Summary

The Chief Culture Officer (CCO) reporting directly to the CEO, will design and execute a robust people operations strategy; overseeing talent recruitment, HR operations, performance management, and leadership development for St. Luke’s Community House (SLCH). Additionally, the CCO will align SLCH’s people operations to the broader organizational vision and will partner with the wider team to codify their commitment to diversity, equity, and inclusion, embedding tangible processes and actions into existing operations and structure.

As a new member of the senior management team, the CCO has a shared responsibility for the vision, mission, and culture of the organization, and will be involved in strategic planning, evaluation, and professional development initiatives, as well as supporting fellow members of senior leadership in their perspective areas. This is a unique and new opportunity to work in close partnership with the CEO to develop, communicate and implement a bold and exciting vision for SLCH as an organization that attracts top talent, and ensures they are highly engaged in the mission, work, and culture of the organization, develops them in their careers and maximizes their impact.

 

Job Responsibilities

Position Responsibilities 

Be a Human Resources Visionary & Talent Strategist

HUMAN RESOURCES OPERATIONS & DEPARTMENT LEADERSHIP

  • Partner with leadership team to adjust systems and processes, based on changing needs of the organization and/or feedback on existing systems
  • Manage a competitive and equitable total compensation and benefits plan in partnership with the Chief Financial Officer that is proactively managed and scaled over time.
  • Manage disability, FMLA or other leaves of absences.
  • Update and maintain the employee handbook and all workplace policies for employees.
  • Maintain human resources files with strictest of confidentiality.
  • Develop and manage a department budget and contribute to development of the organizational budget.
  • Lead internal teams to devise and implement strategic talent initiatives with a focus on equity and inclusion throughout every facet of the employee life cycle.
  • Evaluate the relationship between strategies and indicators. For example, turnover rate.
  • Coordinate and/or deliver technical, management, and interpersonal skills training to improve employee performance and promote the SLCH culture in the workplace.
  • Supervise, direct, and evaluate department staff person in the performance of their duties; the CCO supervises the Human Resources Assistant.

DIVERSE TALENT RECRUITMENT

  • Design and execute a robust multi-year talent recruitment strategy aligned to SLCH’s mission, vision, and principles of diversity, equity, and inclusion.
  • Scale a growing organization, leveraging internal and external data to refine talent strategy and vision over time in response to a changing recruitment landscape.
  • Design a best-in-class sourcing, application, interview, selection, and onboarding process measured by strategic milestones, including applicant tracking systems (ATS) and human resource information systems (HRIS) that builds diverse pools of candidates through intentional partnerships.
  • Implement processes to evaluate candidates without bias through interviews, demonstrations, work assignments, and other elements of an equitable selection process.

PERFORMANCE MANAGEMENT

  • Design the vision for strong, innovative people development, instructionally and non-instructionally, in partnership with SLCH leaders, that encourages each staff member to envision longevity with SLCH.
  • Implement annual performance process that is aligned to organizational strategy and supports individual growth and achievement.
  • Provide coaching, training, and hold difficult conversations to uniquely support employee success and satisfaction as well as addressing grievances and conflicts.
  • Guide managers through the performance management cycle, including clarifying criteria and processes for promotion, termination, etc.
  • Translate DEI research and best practices to all aspects of talent management, including recruitment, onboarding, policy & system design, learning & development, and performance management.
  • Conduct regular review of organizational talent and meet with key staff frequently to identify opportunities and create transparent plans for succession, promotion, or reassignment.

 

Ensuring a Diverse, Equitable, and Inclusive Community

  • Oversee Diversity, Equity, and Inclusion initiatives within the organization, partnering with stakeholders to continually refine organizational strategy and embed best practices into existing systems.
  • Work closely with internal teams and external facilitators to advance SLCH’s diversity, equity and inclusion efforts and ensure all processes and practices promote an equitable and inclusive workplace that is free of bias and discrimination in all forms.
  • Be a courageous equity advocate, working collaboratively with all staff, to establish and maintain a workplace valuing racial, cultural, gender, sexual orientation, and all other forms of diversity, while promoting equity in all facets of the work.
  • Provide education opportunities and other forms of professional development to educate the workforce on issues of race, cultural diversity, bias, and discrimination, while sustaining an inclusive and equitable culture.
  • Integrate DEI lens into human resources administrative and operational functions, including benefits, compensation, employee relations, compliance, and organization-wide policies and procedures.
  • Assess the talent requirements of the organization across departments and functions including a thoughtful focus on diverse representation of historically excluded professionals in all roles.

 

Consistently Elevating a Positive Organizational Culture

  • Strive to ensure SLCH is one of the most rewarding nonprofits to work for in Nashville, aligned directly to the organization’s mission, vision, and values.
  • Set tone for communication across SLCH, cultivating relationships among all employees, and communicating culture goals through internal communications, staff meetings, and one-on-ones.
  • Lead organizational culture training and forums that ensure that SLCH’s mission and culture is understood by all employees, embodied in our work, and aligned to employee behavior.
  • Lead initiatives reinforcing, recognizing, and rewarding positive examples of workplace culture.
  • Plan and carry out events and team-building initiatives for employees.
  • Lead SLCH’s efforts to create and maintain a positive relationship with its employees and address employee concerns or grievances with particular attention to managing conflict in an equitable and just manner.
  • Establish collaboration practices and ignite thought-leadership projects.
  • Collect information via surveys, focus groups, exit interviews, and other means to assess staff experience, continuously improve practices, and sustain successful initiatives.

General Responsibilities

  • As a member of the senior management team, implement on a shared responsibility for the vision, mission, and culture of the organization, and be involved in strategic planning, evaluation, and professional development initiatives, as well as support fellow members of senior leadership in their perspective areas.
  • Uphold the confidentiality and professionalism expected of all staff and live the values of the organization: Community, Dignity, Respect, Integrity, Sustainability.
  • Adhere to the policies and procedures of St. Luke’s Community House.
  • Represent St. Luke’s in a consistent, persuasive, and professional manner. 

Qualifications

Minimum Requirements 

Education and Experience

  • Bachelor’s degree required with a preference toward advanced training and/or certification in Human Resources, Organizational Development, and or a related field.
  • 8-10 years of professional experience in a people operations role, with at least 5 years of experience designing and implementing DEI initiatives and practices.
  • Deep knowledge of critical HR administrative processes including benefits administration, payroll requirements, and federal and state employment laws and regulations.
  • Deep knowledge of best practices in DEI including expertise and comfort in facilitating meaningful and difficult conversations with a wide range of stakeholders.
  • Demonstrated ability to recognize and cultivate outstanding talent; exceptional relationship-building and networking abilities.
  • Robust long-term project management skills and a systems approach to problem-solving.
  • Strong data collection, analysis, and presentation skills, allowing others to contextualize and act.
  • Experience strategically managing a budget to meet ambitious outcomes.
  • A self-reflective, entrepreneurial spirit, comfortable developing and implementing new ways of working and managing change in a fast-paced, mission-driven environment.
  • A highly effective, clear, and concise communicator who is excellent at providing timely feedback, managing conflict, and coaching through challenges.
  • Passionate, committed, open to feedback, fun-loving, and dedicated to SLCH’s mission.

 

Skill Competencies

  • Strong problem-solving and analytical skills
  • Strong attention to detail
  • Proficiency with Microsoft Office products and database administration
  • Demonstrates a high level of follow-through
  • Excellent verbal and written communication
  • Ability to exercise sound judgment and discretion
  • Excellent organizational and time management skills
  • Successful collaborative skills in working with a variety of groups
  • Excellent interpersonal and relationship-building skills

 

Physical Requirements 

  • While performing the duties of this job, the employee will be required to communicate with peers, the public, clients, and vendors. 
  • Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time. 
  • While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl taste, or smell. 
  • Ability to move 25 pounds. 
  • St. Luke’s Community House is a drug-free workplace. All employees will be required to submit to drug testing prior to employment.

Additional Information

Benefits

This is an excellent full-time career opportunity, working Monday through Friday, along with some evenings and weekends.  We offer very competitive benefits, including paid time off, medical, life and disability insurance, as well as a 401(k)-retirement plan.  Employees are eligible for discounted onsite childcare.

How to Apply

To join our team, please email your resume to jobs@stlch.org, and please include salary expectations.

If preferred, you may mail/fax your resume to:

St. Luke’s Community House, 5601 New York Ave, Nashville, TN 37209

Attn: Human Resources

 Fax (615) 350-7895

No phone calls please

 St. Luke’s Community House is an equal opportunity employer.

 

Details

  • Date Posted: November 17, 2022
  • Type: Full-Time
  • Job Function: Executive Leadership
  • Service Area: Children / Youth