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Tennessee-Western Kentucky Conference of the United Methodist Church

Case Manager – Disaster Recovery

Tennessee-Western Kentucky Conference of the United Methodist Church


Job Summary

The Disaster Case Manager (DCM) serves as a primary point of contact, assisting the Client in coordinating necessary services and resources to address the Client’s complex disaster recovery needs to re-establish normalcy. The Disaster Case Manager relies on the Client to play an active or lead role in their own recovery.

Background:   On behalf of the Tennessee-Western Kentucky Conference of the United Methodist Church Disaster Recovery Connection (DRC), the Disaster Case Manager (DCM) positions works with individuals and families who are recovering from disasters throughout the geographic area under the TWK Conference’s guidance.

Disaster Case Management is a time-limited process by which a skilled helper (Disaster Case Manager) partners with a disaster affected individual or family (Client) to plan for and achieve realistic goals for recovery following a disaster. This comprehensive and holistic Disaster Case Management approach to recovery extends beyond providing relief, providing a service, or meeting urgent needs.

Job Responsibilities

  1. Perform outreach to identify vulnerable persons in need of services and referrals.
  2. Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services, providing accurate and timely information and referral.
  3. Conduct comprehensive, individualized, strengths-based and culturally responsive assessments of each client’s disaster recovery needs and available resources.
  4. Engage each client to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan
  5. Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery.
  6. Provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan through the following actions:
    • assist in the restoration of pre-disaster social service benefits for qualified survivors;
    • verify unmet needs by obtaining records and/or contacting vendors;
    • network with other organizations to guide client through sequence of delivery without duplication of benefits or services
    • advocate with and for clients by activities including but not limited to:
    • preparing for and making case presentations on behalf of client;
    • actively participate in long term recovery partner relationships; and
    • providing support and advocacy with governmental and non-governmental agencies and organizations when necessary

  1. Monitor client progress toward recovery goals.
  2. Document, using standardized forms, and enter relevant information into the client registry data management tool in a timely manner.
  3. Provide continuity of client services through case transfer or case closure.
  4. Respond to supervisory directives in a timely manner.

Non-essential functions (less than 50% of the time):

  1. Will participate in ongoing professional development and integrate emerging new learning tools and processes.

  1. Will be financially accountable for disaster recovery assets in collaboration with Disaster Case Management Supervisor.

  1. Will embrace the diversity and inclusion goals of the Conference.

Physical Demands and Working Conditions:

While performing the duties of the postion, thhe employee will be in an office environment and needs to occasionally move about inside the office to access file cabinets, office equipment, etc.  The person in this position frequently communicates with the public and other co-workers on questions about client needs, community resources, and possible advocacy issues. Must be able to remain in a stationary position 50% of the time.  Employee must occasionally lift or move office supplies or other items weighing up to 25 pounds. Travel will be required occasionally to meet with clients, community agencies, or other conference staff throughout Middle or West Tennessee and Western Kentucky.


  • Training: Successful completion of disaster recovery case management curriculum offered by TWK staff. Willingness to continue to learn additional best practices for Disaster Case Management as offered by TWK staff.
  • Team mindset: Ability to be a team player and work collaboratively; has a commitment to build covenant with the Disaster Recovery Connection team.
  • Interpersonal Skills:  Capacity to work collegially and develop rapport with a wide diverse, variety of individuals and leaders.
  • Helping/Customer Service Orientation: Demonstrate concern for, attend to the needs of customers, both internal and external to the conference.
  • Mission Mindset: Committed to the mission, vision, and values of the TWK Annual Conference; Conduct business in a manner consistent with the mission, values, and policies of TWK Conference of the UMC and UMCOR-United Methodist Committee On Relief.
  • Communication Skills: Excellent verbal and written communication. Able to speak in a public forum.
  • Organizational Skills: High ability to prioritize tasks and processes. Ability to plan, develop, and coordinate multiple tasks and projects
  • Time Management Skills: Effective and efficient use of time, talent, and resources. Self-motivated to work flexible hours as Client needs require. Timely reporting of work hours case log.
  • Computer Savvy: Proficient in the use of computers, including Microsoft Office. Working knowledge of databases and Google documents. Able to work remotely through virtual meeting applications.
  • Dependability: Able to meet deadlines and be reliable. Have a valid driver’s license and vehicle to be able to drive long distances throughout the service area as needed for meetings.
  • Maintain confidences: Commitment to complete confidentiality and high degree of integrity. Able to maintain high standards for protecting client information, sharing confidential information only as agreed upon by the client and as evidenced by a signed release.

Education Requirements:

  • High school diploma or GED equivalent required with at least three years work experience in a similar setting. Experience requirement can be substituted for college degree in a relevant field of study.


  • This is a temporary position for up to 90 days.
  • Upon satisfactory completion of this period, and if the longevity of disaster recovery project needs remain, an offer for full employment status may be extended.
  • No unemployment benefits are available to conference employees, based TCA rules. 
  • Temporary positions are not eligible for conference benefits.
  • Mobile office equipment, supplies, and cellular phone stipend will be provided.

Additional Information


  • Full-time, temporary* for up to 90 days.
  • Upon satisfactory completion of this period, and if the longevity of disaster recovery project needs remain, an offer for full employment status may be extended.
  • Must be able to work remotely, reside within the TWK conference area, with some area travel and team meetings.

How to Apply

Qualified applicants, please send a letter of interest and resume to careers@twkumc.org and  specify that you are applying for Disaster Case Manager position.  Job offer is contingent upon successful completion of training and background check.  Deadline to apply is on or before Friday, August 19th, 2022.


  • Date Posted: August 5, 2022
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Religious
  • Start Date: 09/01/2022
  • Salary Range: 19.12/hr
  • Working Hours: 40 hrs/wk