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Nashville CARES

Case Manager, Bilingual Spanish Speaking

Nashville CARES


Job Summary

Nashville CARES is seeking an engaged social service professional to provide comprehensive case management services to people living with HIV (PLWH) within the thriving and growing Latinx community in the Middle Tennessee Region. 

Job Responsibilities

Primary Job Responsibilities:

  • Provide comprehensive, integrated services specifically targeted to address the changing, challenging and complex needs of individuals living with HIV
  • Meet regularly with clients in the office, client’s homes, and in the community to conduct comprehensive assessments of individual need, and to provide assistance and advocacy regarding medical, social, community, financial and other needed services
  • Based on client’s identified needs, establish a plan of care to ensure clients can more easily access medical care, substance use disorder services, oral health care, mental health services, and support services including transportation, housing, and public benefits
  • Build and maintain professional relationships with clients to promote a partnership in achieving client goals
  • Establish and maintain relationships within the Latinx community that includes outreach efforts to build awareness of Nashville CARES
  • Work proactively and independently, and as a team with other Case Managers, to offer individualized care for each client
  • Coordinate with a network of care providers to help clients achieve improved medical outcomes and monitor each of the clients to ensure they maintain adherence to their medical needs


Required Qualifications/Skills:

  • Bachelor’s degree
  • Verbal and written fluency in Spanish and English
  • Demonstrated ability to cultivate and maintain positive working relationships with clients, families, and co-workers
  • Knowledge and skills to work with individuals experiencing mental health and or substance use disorders
  • Knowledge of housing and employment barriers within the Latinx population, as well as resources to address these barriers
  • Understanding of social determinants of health and their impact on an individual’s ability to engage in and maintain health care resources
  • High level of proficiency with Microsoft Office software (Word, Excel, Outlook)
  • Ability to utilize an electronic client record 
  • Ability to work with sensitive information and maintain confidentiality
  • Ability to maintain an objective and compassionate attitude in dealing with varying types of situations and personalities
  • Valid Tennessee Driver’s License, vehicle, and automobile liability insurance to facilitate local travel required for client/agency related business.

Preferred Qualifications/Skills:

  • Bachelor’s in Social Work or other Human Services degree 
  • Minimum of 2 years’ experience providing community based social or health care services, a supervised BSW/MSW internship may be considered for one year
  • Experience working with clients in HIV and/or social services setting
  • Knowledge of Latinx resources and community
  • Knowledge of the healthcare environment and a full range of community resources
  • Knowledge of Ryan White programs

Additional Information


Salary:  Competitive non-profit compensation 

Competitive Benefits Include: Medical, Dental, Vision, Life Insurance, 403b, generous paid time off policy (27 – 37 days per year based on accruals and length of service); 12 paid holidays and more.

Nashville CARES is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation or gender identity. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are

The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.

How to Apply



  • Date Posted: June 23, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Health (Physical, Mental)
  • Working Hours: 40 hrs/wk