YWCA Nashville & Middle Tennessee
Case Manager
YWCA Nashville & Middle Tennessee
Job Summary
The position maintains primary responsibility for providing counseling, advocacy, and case management to domestic violence. survivors within the Domestic Violence Services program. This includes coordinating in-house and community resources to meet the needs of the clients. This position would conduct community outreach as needed on behalf of the YWCA.
Relationships and Contacts
Within the organization: Initiates and maintains professional working relationships with staff throughout the organization including peers, supervisors/managers, directors, and senior and executive management. Outside the organization: Initiates and maintains professional working relationships with shelter clients, transitional housing clients, community clients, volunteers, the general public, vendors, and board members.
Outside the organization: Initiates and maintains positive professional working relationships with Weaver Center clients, community, clients, volunteers, the general public, vendors, and community leaders.
Job Responsibilities
Essential Responsibilities:
- Identify barriers to client success and make appropriate referrals. Interact closely with community organizations to remain current on resources available, in order to disseminate accurate information; advocate for survivors and make, and train others to make, appropriate referrals.
- Provide individual and group counseling for residents living in Weaver Center, transitional housing clients, and community clients.
- Assess client needs and develop case plans with residents, providing regular sessions to ensure progress.
- Measure results, track data, and submit timely reports to the Program Manager.
- Facilitate support groups with survivors of domestic violence.
- Provide rotating schedule facilitator support
- Maintain accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.
- Conduct outreach in the community to educate on DV services that are available and help to implement culturally responsive, trauma-informed services.
Additional Responsibilities:
- Conduct intake and orientation to program and shelter in a timely and caring manner.
- Conduct exit interviews and safety planning with residents departing the shelter.
- Respond to crisis calls and make appropriate referrals.
- Assume responsibility for residential coverage, as appropriate.
- Provide transportation for residents as appropriate.
- Provide support and assistance to volunteers as needed during shift.
- Develop an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
- Monitor resident activity throughout the shelter and manage conflict through appropriate intervention.
- Protect the confidentiality of clients at all times.
- Attend program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
- Perform other duties as assigned.
Qualifications
Minimum Requirements:
Education and Experience:
- The position requires a Bachelor’s degree in Social Work or related field, 1 to 3 years of case management experience (preferred), or 3 to 5 years of experience in a related field.
Physical Requirements:
- Must be fit for travel by automobile and willing to travel independently to reach engagements.
- Ability to carry materials with various weights up to 25 lbs.
- Ability to move throughout the building as well as sit or remain stationary for extended periods of time.
- Must have the ability to talk, hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl.
- Manual dexterity required for typing and the use of standard office equipment.
- Ability to speak concisely.
- Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate.
Other Requirements:
- The position requires the incumbent to have a valid driver’s license, vehicle insurance, and a clean driving record for the last three years.
- Ability to work long and flexible hours, including weekends and evenings.
- Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.
Skill Competencies:
- Ability to successfully function under pressure in critical situations.
- Ability to interact with diverse backgrounds and socioeconomic levels.
- Effectively manage conflict and crises.
- Strong problem-solving and analytical thinking.
- Ability to exercise sound judgment and discretion.
- Sensitivity to the needs of DV survivors and their children.
- Excellent organizational and time management.
- Successful collaborative skills working with a variety of groups.
- Excellent interpersonal and relationship-building skills.
- Competency with MS Office and database management.
Additional Information
Benefits
Work with us and receive:
- 10 Paid Holidays.
- Employer Paid Medical.
- Employer Paid Long Term Disability.
- Parental Leave.
- 2 Floating Holidays.
- Employer Paid Vision.
- Employer Paid $25K Life.
- Health Reimbursement.
How to Apply
For faster consideration, please use the link below to apply:
https://apply.appone.com/job/66e82f6af84e9561439a4df3
Details
- Date Posted: October 11, 2024
- Type: Full-Time
- Job Function: Administrative
- Service Area: Children / Youth
- Start Date: 10/10/2024
- Salary Range: $45,000
- Working Hours: 40 hrs/wk