Don’t miss out on valuable CNM benefits! Update your organization’s data today!

Nashville Angels

Case Manager

Nashville Angels


Job Summary

We are looking for a dependable, compassionate, justice seeker to join our team

as a Case Manager, and help support children and families experiencing foster

care. Sound like you? Perfect. Keep reading….

Nashville Angels is an innovative nonprofit that seeks to change the way

children, youth and families experience the foster care system. We believe that if we

can get every child, youth, family in the foster care system in our programs, we have

a great chance of changing the world we live in.

Our fast-growing organization has a start-up mentality, but also a level of

professionalism and drive that is not found in most nonprofits. There is a LOT of

opportunity with our company and we are looking for a creative, innovative

self-starter who exudes these four core competencies: Professionalism, Passion, Positivity, Initiative, Adaptability.


Established in 2010, Austin Angels wraps community around children in the foster

care system, as well as their caretakers, by offering consistent support through

intentional giving, relationship-building, and mentorship. Our programs are created

to help empower children and build sustainable foster homes. Our solution to the

foster care crisis are the Love Box family support program and Dare to Dream

youth mentor programs. Our programs utilize a trauma-informed, wrap-around

service model that strengthens relationships between foster families, youth in foster

care, and bio families. In 2016, Austin launched its first chapter in Amarillo, Texas

and has then grown to open 22 chapters across the Nation.

Job Responsibilities

The main role of a case manager involves the matching of volunteers/mentors with

foster families/youth in foster care, the facilitation of strengths assessments/initial

meetup to establish baseline needs, conducting the training of all volunteers, and

monitoring the ongoing success and challenges with matched cases by engaging

volunteers in monthly reports and engaging families in regular dialogue about

progress and impact of the [Chapter Name] Angels program. This also involves creating case profiles, gathering stories to be used in impact reports and marketing and tracking data on the success of each Nashville Angels match.


  • Work as directed to support the mission and values of [Regional chapter]
  • Engage in discussions around sensitive topics including child abuse, neglect, trauma, mental health, poverty, substance abuse, trust-based relational intervention, rehabilitation, social adjustment, therapeutic needs, child demographics, case trajectory, family preservation and child relational concerns. Utilize these discussions to advocate and make decisions for the best interest of the client.
  • Seek learning & growth through personal/professional development opportunities nationally, locally, and personally
  • Assist with recruiting new volunteer/volunteer groups. Ability to speak about programs during networking and/or presentations for volunteer recruitment.
  • Facilitate strengths assessment/initial meetup between foster family/youth and volunteer/mentor and conduct training for volunteer groups/mentors.
  • These can be held in the evenings or on weekends due to the volunteer/foster family availability.
  • Respond to all volunteer interest from website intake forms/Apricot360 within 24-48 hours during the work week.
  • Build and maintain partnerships with local licensing agencies and other child welfare organizations to receive client referrals
  • Conduct intake interviews on volunteers/mentors for appropriateness and to find the best match within the Nashville Angels organization.
  • Gather foster family referrals and/or foster youth information including their background information, needs, and child information to determine the best volunteer match to meet their needs.
  • Ensure volunteers/mentors complete all on-board requirements. Serve as liaison between volunteer, foster family and placement agency.
  • Maintain monthly case note records via Apricot360.
  • Prepare impact reports from testimonies of foster families, youth, and children served through programs.
  • Conduct ongoing monitoring of volunteer contact and tracking of relational outcomes for children/youth in the National Angels program.
  • Resolve program complaints and requests to change volunteer/mentor matching arrangements.
  • Create and send monthly tracking forms and newsletters with updates and provide program direction & coaching.
  • Identify and collaborate with other local partners to provide resources to families and youth referred to Nashville Angels.
  • Attend and serve at program events which often occur over weekends or evenings.
  • Sample Events: Mother’s Day, Father’s Day, Spring Break Boxes, Back to School Event, Boo Boxes, Christmas/Winter Event, Annual Gala etc.
  • Supervise and mentor case management intern *if applicable



  • A qualified candidate will be a highly skilled communicator with strong interpersonal skills and abilities to quickly curate trust based connections (including foster families, foster youth, volunteers, mentors, corporate partners, and other Nashville Angels supporters). This person will possess knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and psychological needs.
  • Nashville Angels is not a religious organization and accepts all people as they are. Case managers should demonstrate a spirit of inclusivity and acceptance of people from all backgrounds and walks of life.
  • A qualified candidate will be a self-starter who can work independently and manage multiple tasks simultaneously.
  • A qualified candidate will have the ability to be teachable in the different skills the job requires.


Case managers will manage 30-35 cases when operating at full capacity. This position requires a mixture of working in a traditional office setting and traveling to agency locations, needs assessments, trainings and/or outreach events. New hires will complete a training and on-boarding process with the National Angels CPO.

Case managers will be required to attend certain events including fundraising, community awareness initiatives, events for families, youth, and children, trainings and needs assessments over weekends or evenings periodically.


  • Personal Telephone (and possibly conferencing capabilities)
  • Personal Laptop / portable computer / tablet
  • Personal car, valid driver license, insurance
  • Ability to pass state and Federal background checks


  • G-Suite (Google Drive / Gmail)
  • Basic Microsoft Office Applications (Word, Excel, PowerPoint)
  • Slack
  • Apricot360 (Case Management Software)
  • Mailchimp
  • Zoom
  • Canva


  • Bachelor’s Degree required

Additional Information


  • PTO
  • Holiday Time Off
  • Week off between Christmas and New Years

How to Apply

Please send your resume and cover letter to our Executive Director, Terra Sprout

*Please include salary requirements in your cover letter


  • Date Posted: May 9, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Children / Youth
  • Start Date: 06/02/2023
  • Working Hours: 40 hrs/wk M-F