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Doors of Hope

Case Manager

Doors of Hope


Job Summary



The Shelter Case Managers provide information, referrals, and case management; make decisions and act on behalf of the client, coordinating services for those who need permanent housing, health care, financial help and/or job training, all supporting the client’s move towards self-sufficiency. They are responsible for developing strategies for engaging with clients, creating awareness about the program in the community, and developing a path to re-housing. The Case Manager coordinates and initiates services with other public and private agencies providing services to the homeless population.

Job Responsibilities



  1. Meet with each client once weekly, at a minimum, for case management appointments.
  2. Oversee program progress of each client – legal issues, employment, resume, finding permanent housing, and budgeting. Ensure all clients in your caseload are creating and accomplishing SMART Goals
  3. Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches.
  4. Determines clients’ requirements by completing intake assessments; completing appropriate grant paperwork; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; treatment objectives, and plans.
  5. Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
  6. Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
  7. Maintains clients’ records by reviewing case notes, logging events and progress.
  8. Communicates clients’ progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team; identifying treatment influences.
  9. Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and transition planning; providing resources.
  10. Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures.
  11. Meets budget by monitoring expenses, implementing cost-saving actions.
  12. Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications.
  13. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  14. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Perform other duties as assigned



The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




  1. Bachelor’s Degree in Social Work or a related field.
  2. Experience and demonstrated interest in working with persons experiencing poverty
  3. Knowledge of community resources and counseling/coaching/social work practices
  4.  Experience working in substance abuse, mental health, re-entry, homeless or co-occurring disorder setting preferred.


  1. Excellent documentation skills.
  2. Ability to guide and motivate others toward achieving goals.
  3. Ability to convey non-judgmental and open personal qualities with a clear sense of boundaries.
  4. A strong sense of and respect for confidentiality concerning participants and fellow employees.
  5. Ability to work in a variety of settings with culturally diverse families and communities with the ability to be culturally sensitive and appropriate.
  6. Ability to interpret the Agency to the community in a positive manner.
  7. Relationship Management:  Builds relationships internally and externally through communication efforts with the treatment team, the DOH team, DOH partners, potential DOH partners, and the community.
  8. Demonstrates credibility in all interactions and demonstrates the ability to effectively build a network of contacts and resources that would benefit DOH
  9. Outcome Motivated: Creates and maintains high performance standards that capitalize on opportunities to build support by developing relationships that drive results
  10. Effective Communication: Ability to effectively communicate through oral, written and technological means; actively listening and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience.
  11. Initiative and Self-motivation: Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.
  12. Stress Tolerance: Displays emotional resilience and the ability to withstand pressure on an on-going basis; Deals with difficult situations while maintaining performance; Seeks support from others when necessary and uses appropriate coping techniques
  13. Team Work: Works collaboratively with other to achieve goals and objectives; continually tries to improve team effectiveness; hold self and others accountable for team performance; motivates and encourages all members to work together in order to achieve maximum results; Supports group decisions and puts group goals ahead of own goals; effectively interacts with others
  14. Possess a valid driver’s license. Ability to legally operate a motor vehicle and provide own transportation.
  15. Ability to speak, read, and write in English.
  16. Skills in Microsoft Word, Excel, and Outlook in order to keep records, communicate within and

outside of the Agency, and organize pertinent data and program materials.

  1. Regular work attendance.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to stand, walk, sit, use hands to feel objects with tools or controls, reach with hands and arms, talk, and hear.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 



Additional Information


Working Conditions

Full-time, 40 hours per week

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, disability status or any other characteristic protected by law.

Job Type: Full-time

Pay: Based on Experience and Degree

Other Requirements:

  • Previous Case Management Experience (Preferred)

Work Remotely:

  • No

Cell Phone Stipend

No insurance, but Health Savings account of $215 a month is provided

Paid mileage

4 weeks vacation per year

How to Apply

Send Resume to Shaneeka Scott at


  • Date Posted: January 3, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 01/24/2022
  • Salary Range: 36K - 40K
  • Working Hours: 35-40 hrs per week M-F