YWCA Nashville & Middle Tennessee
YWCA Nashville & Middle Tennessee
Position maintains primary responsibility for providing counseling, advocacy, and case management to domestic violence survivors within the Domestic Violence Services program. This includes coordinating in-house and community resources to meet the needs of the clients. This position would conduct community outreach as needed on behalf of the YWCA.
Relationships and Contacts
Within the organization: Initiates and maintains professional working relationships with staff throughout the organization including peers, supervisors/managers, directors, senior and executive management.
Outside the organization: Initiates and maintains professional working relationships with shelter clients, transitional housing clients, community clients, volunteers, general public, vendors, and board members.
- Identify barriers to client success and make appropriate referrals.
- Interact closely with community organizations to remain current on resources available, in order to disseminate accurate information; advocates for survivors and makes, and trains others to make, appropriate referrals.
- Provide individual and group counseling for residents living in Weaver Center, transitional housing clients, and community clients.
- Assess client needs and develop case plan with residents, providing regular sessions to ensure progress.
- Measure results, track data and submit timely reports to Program Manager.
- Facilitate support groups with survivors of domestic violence.
- Provide rotating schedule facilitator support
- Maintain accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in consistent and ethical manner.
- Conduct outreach in the community to educate on DV services that are available and help to implement culturally-responsive, trauma-informed services.
- Conduct intake and orientation to program and shelter in a timely and caring manner.
- Conduct exit interviews and safety planning with residents departing shelter.
- Respond to crisis calls and makes appropriate referrals.
- Assume responsibility for residential coverage, as appropriate.
- Provide transportation for residents as appropriate.
- Provide support and assistance to volunteers as needed during shift.
- Develop an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
- Monitor resident activity throughout shelter and manage conflict through appropriate intervention.
- Protect confidentiality of clients at all times.
- Attend program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
- Perform other duties as assigned.
Education and Experience
Position requires a Bachelor’s degree in Social Work or related field, 1 to 3 years of case management experience (preferred) or 3 to 5 years of experience in a related field.
- Must be fit for travel by automobile and willing to travel independently to reach engagements.
- Ability to carry materials with various weights up to 25 lbs.
- Ability to move throughout the building as well as sit or remain stationary for extended periods of time.
- Must have the ability to talk, hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl.
- Manual dexterity required for typing and the use of standard office equipment.
- Ability to speak concisely.
- Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate.
- Position requires incumbent to have a valid driver’s license, vehicle insurance and a clear driving record for the last three years.
- Ability to work long and flexible hours, including weekends and evenings.
- Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.
- Ability to successfully function under pressure in critical situations
- Ability to interact with diverse backgrounds and social economic levels.
- Effectively manage conflict and crises.
- Strong problem solving and analytical thinking.
- Ability to exercise sound judgment and discretion.
- Sensitivity to the needs of DV survivors and their children.
- Excellent organizational and time management.
- Successful collaborative skills working with a variety of groups.
- Excellent interpersonal and relationship building skills.
- Competency with MS Office and database management.
How to Apply
- Date Posted: November 12, 2021
- Type: Full-Time
- Job Function: Other
- Service Area: Other
- Salary Range: 35,000 - 39,800
- Working Hours: 40 hrs/week; Day Shift