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Nashville CARES

Case Manager

Nashville CARES


Job Summary

Title: Case Manager

Position Type:  Part Time – Temporary /Non-Exempt

Reports To: Medical Case Management Coordinator or Associate Director


Nashville CARES is seeking an engaged social service professional to provide comprehensive case management services to people living with HIV/AIDS (PLWH). This position operates within a team of case managers providing services to individuals living primarily in Davidson County.

Job Responsibilities

Primary Job Responsibilities:

  • Provide comprehensive, integrative services specifically targeted to address the changing, challenging and complex needs of individuals living with HIV/AIDS. 
  • Meet regularly with clients, in client’s homes, the office, and in the community to conduct comprehensive assessments of individual need, and to provide assistance and advocacy regarding medical, social, community, financial and other needed services
  • Based on client’s identified needs, establish a plan of care to ensure clients can more easily access medical care, substance abuse services, oral health care, mental health services, case management services and support services including transportation, housing, and public benefits
  • Build and maintain professional relationships with clients to promote a partnership in achieving client goals
  • Work proactively and independently, and as a team with other Case Managers, to offer individualized care for each client
  • Coordinate with a network of care providers to help clients achieve improved medical outcomes and monitor each of the clients and make sure they maintain adherence to their medical needs by face to face meetings, phone calls and semi-annual assessments



Required Qualifications/Skills:

  • Bachelor’s degree
  • Demonstrated ability to cultivate and maintain positive working relationships with clients, families and co-workers
  • Knowledge and skills to work with individuals experiencing mental health and or substance use disorders
  • Understanding of social determinants of health and impact on an individual’s ability to engage in and maintain health care resources
  • High level of proficiency with Microsoft Office software (Word, Excel)
  • Ability to obtain and accurately input/type client notes in the computer 
  • Experience with using a database mandatory (entering and exporting data)
  • Ability to work with sensitive information and maintain confidentiality
  • Ability to maintain an objective and emotionally stable attitude in dealing with varying types of situations and personalities
  • Valid Tennessee Driver’s License, vehicle, and automobile liability insurance to facilitate local travel required for client/agency related business.


Preferred Qualifications/Skills:

  • Bachelor’s in Social Work or other Human Services degree 
  • Minimum of 2 years’ experience providing community based social or health care services, a supervised BSW/MSW internship may be considered for one year
  • Experience working with clients in HIV and/or social services setting
  • Knowledge of the healthcare environment and a full range of community resources
  • Knowledge of Ryan White programs

Additional Information


Salary:  Competitive non-profit compensation 


Nashville CARES is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation or gender identity. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are


The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.

How to Apply

Please submit your resume and cover letter for consideration for this position.


  • Date Posted: May 14, 2020
  • Type: Part-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services