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The Next Door

Care Manager Supervisor

The Next Door


Job Summary


The Next Door provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.




Provides supervision for the intensive care management services for TND, Inc. Treatment services delivered within a recovery-oriented system of care targeting the mental health and substance-related recovery needs of women and their families.


Job Responsibilities

Primary Responsibilities and Duties include the following:

  • Supervise Care Managers working in TND Nashville Residential Treatment Services.
  • Be the primary contact for care management services for TND Nashville.
  • Provide and/or coordinate trainings for care managers.
  • Facilitate bi-weekly (weekly if needed) meetings with direct reports to discuss care management needs and client services.
  • Ensure that the care managers are meeting requirements for licensure, accreditation, and managed care.
  • Ensure care management team facilitates new Client orientation for all new Clients each day.
  • Provide care management services to residential treatment clients.
  • Coordinate all necessary recovery and mental health care, along with associated supportive services for clients in community and within the facility.
  • Connect clients with community resources and sober living environments.
  • Works with therapist to develop initial discharge plan upon admission with input and feedback from client, family, significant others, and treatment team; updates discharge plan as needed.
  • Collaborate with the Clinical Treatment Team.
  • Develop a community resource guide for care managers by going out to develop relationships with other agencies that can provide after care services to our clients.
  • Provide psychotherapy and/or psychoeducational groups as requested by supervisor.
  • Collaborate with Admissions, Utilization Review, Family Services, Support Services, Medical Services and Behavioral Health to ensure cohesiveness of the program.
  • Co-lead weekly Check-in and Treatment team meetings.
  • Coordinate random alcohol and drug screening of clients in treatment programs.
  • Conduct random internal chart audits for each level of care in Treatment Services monthly.
  • Ensure Care Management team is completing timely and professional documentation to support each client interaction and coordination of services per the documentation guidelines of The Next Door, Inc.
  • Participate in a rotating on-call system as a member of the management team.
  • When possible, participate in task force, in-service, trainings, and other community educational networking opportunities to educate others about TND, Inc. programs and to promote partnerships and sponsorships whenever possible.
  • Additional responsibilities as assigned.



Education and Experience:

  • Master’s degree in counseling or social work preferred.
  • Experience providing care management directly with women who have substance use and/or mental illness is required.
  • Experience coordinating or managing in a substance abuse treatment setting is preferred.



Other Requirements:

  • Possess proficient computer skills Outlook, Word, Excel, and PowerPoint
  • Valid Driver’s license
  • Personal Automobile Insurance



All Employees will adhere to the following professional standards:

  • Honor the agency mission:  The mission of The Next Door is to live out our faith by providing a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.
  • Consistently treat residents and co-workers with the utmost respect.
  • Keep ALL information regarding staff, residents, diagnosis, group information, etc. confidential at all times.
  • Work as a necessary part of the team effort.
  • Model ethical and professional behavior at all times.
  • Participate in ongoing meetings and trainings as required by the leadership of The Next Door.
  • Be creative and assist leadership with ideas for improving the overall quality of the services and environment for the residents of The Next Door.
  • Encourage and live the core values of The Next Door, Inc., at all times:
  • Love ~ We demonstrate what love looks like, so our women learn to love others in healthy ways and love themselves.
  • Faith ~ We welcome all people, and all will be cared for with Christ-centered principles.
  • Hope ~ We believe hope is within reach for all women.
  • Wholeness ~ God has a plan and purpose for a woman’s life and that is abundantly good.  She does not have to be defined by her past decisions.  God loves.  God forgives.  Every woman can be whole and complete.
  • Community ~ We are building a healthy community in which our women are contributing members of society.  We need one another.  We care for one another.  We will teach our women how to build their own healthy community.
  • Respect ~ We believe each woman deserves respect from us and from each other.  We believe each woman can learn to respect herself and others.
  • Encouragement ~ We believe that our words and actions should build one another up.  We inspire one another with love and good deeds.




Additional Information


Your employer paid benefits include:

  • BCBST Insurance-3 options offered, 2 of which are HSA-eligible and include an HRA
  • Teledoc paid at 100% by TND
  • Employee Assistance Program (EAP) paid 100% by TND
  • Long-term disability paid 100% by TND
  • Ability to participate in TND’s 401k retirement plan, after a 6-month waiting period (with free financial advisor assistance as desired). TND provides a partial match to employee contributions.
  • $25,000 Life and Accidental Death or Dismemberment policy paid 100% by TND
  • Paid Time Off (PTO) earned per pay period; accrual up to 120 hours earned in the first year
  • Six paid holidays plus one floating holiday
  • 24 hours of Professional Development per year

How to Apply

Visit our website at www.thenextdoor/careers to apply.

Nonprofit Careers | The Next Door | Nashville & Chattanooga



  • Date Posted: April 28, 2022
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Social / Human Services
  • Start Date: 05/16/2022