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TN Voices

Care Coordinator (Benton County)

TN Voices


Job Summary

  • Ability to display effective communication.
  • Be approachable and engaging.
  • Ability to build teams that are cohesive and promote trust.
  • Display a knowledge of child-serving systems and local resources.
  • Ability to encourage youth and family voice and choice.
  • Be knowledgeable and sensitive to the culture of the youth and family and effectively convey that to team members.
  • Ability to empathize with families.
  • Focus on empowering children/youth and families.
  • Display strong organizational skills and be a self-starter.
  • Strong desire to help people.
  • Ability to solicit services of a Family Support Specialist (as needed) to provide advocacy and support on the Child Family Team.
  • Knowledge of children’s mental, emotional, and social development and well-being.
  • Knowledge of and experience working with juvenile justice, educational, and other child-serving systems.
  • Knowledge of how to develop family-driven and strength-based treatment/behavior plans with families.
  • Knowledge of system of care/wraparound principles/practices.
  • Excellent organizational, written, communication and problem-solving/creative thinking skills.
  • Excellent collaboration, customer service, and leadership skills

Job Responsibilities

  • Responsible for ensuring all phases and activities of the Wraparound Process are done to high quality and fidelity – accountable to family team.
  • Complete required evaluation
  • Provide face-to-face direct service hours to families as needed in implementing High-Fidelity wraparound.
  • Collaborates with the family in developing a list of individuals they want to attend the Family Team Meetings
  • Ensure that the wraparound process is family driven and youth guided, and that families experience ongoing participation in and ownership of their care plans.
  • In collaboration with the family, facilitate the scheduling of case conferences and family team meetings.
  • Develop and coordinate Individual Service Plan (ISP) with the family.
  • Provide linkage to community resources, clinical services, and natural supports related to the child/youth.
  • Works as a team to ensure coordinated service delivery and at least weekly face-to-face contact with family/youth, or as needed per family request.
  • Facilitates the Child and Family Team Meetings and communicates with natural supports and team members regarding youth/families’ participation in services and progress in completing goals established.
  • Complete transition plan/discharge summary.
  • Ensure client information is secured consistent with HIPAA requirements.
  • Participate in team-based supervision meetings.
  • Engage Youth Engagement Specialist to provide skills building for the child/youth as appropriate.
  • Maintain up-to-date case records on each client family,
  • Through the guidance of the SOCAT-N Community Engagement Specialist, maintain and build community relations, through education, advocacy, and participating in external meetings such as the Community Action Board (CAB), and other meetings related to children/youth and families.
  • Attend and participate in local and statewide meetings and workgroups.
  • Participate and engage in the local SOCAT-N team meetings.
  • Work with the SOCAT-N Community Engagement staff to identify and engage with local community resources.
  • Maintain and build trusted relationships with clients, partners, and stakeholders.
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Perform other related duties as assigned.
  • Requires a valid driver’s license and proof of current auto insurance.


Minimum of Bachelor’s degree in social or behavioral sciences, experience navigating the child-serving systems and eligible to obtain Tennessee Family Support Specialist Certification. Non-profit organization experience and work history within child serving systems preferred. Experience working with children/youth and families with significant behavioral health needs. Ability to provide a strength-based, client-centered approach to service delivery. 

Additional Information


A career at TN Voices offers a motivating and team player environment with a comprehensive benefits package for full-time employees including Health, Dental, Vision, Company Paid Life Insurance, 403b plan with match and supplemental benefits options – in addition to thirteen (13) paid holidays and a generous PTO accrual system.

How to Apply

Please email your current resume to Blair Chapman at bchapman@tnvoices.org.


  • Date Posted: May 5, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 05/17/2021
  • Working Hours: 40 hrs/wk; M-F