Business Intelligence Analyst & Salesforce Administrator

Nurture the Next

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Job Summary

SUMMARY

The BI Analyst and Salesforce Administrator will gather and analyze data with the purpose of identifying and designing process improvement areas within Nurture the Next. As Salesforce Administrator, this position extends Salesforce functionality through customization which fulfills user and agency needs. This position manages all organizational databases and is responsible for maintaining agency wide data.  This position also supervises our Quality Assurance Specialist.

 

Job Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Salesforce Administrator and Platform App Builder:

• Assess user needs, design architecture, build and deploy custom applications to extend Salesforce functionality to improve data collection and reporting processes for multiple agency programs.
• Write Technical User Guides for new and existing processes.
• Troubleshoot and fix unusable Salesforce applications
• Provide Training on Salesforce and other databases for Nurture the Next staff.

Business Intelligence Manager:

• Complete detailed analyses and reports to monitor program outcomes, inform Chief Program Officer of data trends, and suggest process improvements.
• Create data visualization for internal and external communications.
• Create dashboards measuring KPIs, outcomes, and demographics for all programs.
• Extract data from multiple sources for grant reporting and applications.
• Provide data and reports for regional program audits and file reviews.
• Compile and submit accurate monthly and quarterly reports.
• Respect and maintain confidential information in all situations.

Database Manager:

• Provide technical assistance regarding use of databases.
• Provide needed reports and attend quarterly site visits in appropriate region.
• Provide training and troubleshooting assistance for rollout of new or updated versions of software.
• Along with Program Officer, participate in TN Department of Health CQI initiatives.

Nurture the Next Mission:

• Participates in agency events, such as fundraising, community awareness, and program events
• Assist with child abuse prevention month activities and Pinwheels for Prevention Campaign
• Participate in major fundraising and development events benefitting Nurture the Next community awareness events that promote the agency and programs, and program activities of the organization no matter the individual role
• Represents the agency at community, civic or other public functions
• Follow organizational policies
• Participate in agency ad-hoc committees as appropriate and needed
• Other duties as assigned

Qualifications

QUALIFICATIONS

• Salesforce Administration abilities required; NPSP experience and Certifications, preferred.
• Advanced proficiency in Excel, including use of pivot tables, VLOOKUPS, and formulas
• Critical Analysis skills
• Ability to use data to inform decision making and affect processes
• Data Maintenance & Management
• Intermediate proficiency in remaining Microsoft Office tools (PowerPoint, Outlook, Word), computer literacy, internet
• Attention to Detail
• Ability to present technical information in a clear manner, especially to non-technical people
• Thoroughness
• Quality Focus
• Technical Understanding
• Flexible attitude
• Ability to self-direct daily work tasks and practice effective time management
• Strong written and verbal communication skills and ability to collaborate as part of a team
• Ability and willingness to engage in repetitive tasks for prolonged periods of time

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment described is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear. The employee is occasionally required to stand, use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to keyboard and do data entry at a computer. The employee is frequently required to walk and climb stairs in the office. The employee must lift and/or move up to 20 pounds. Specific vision abilities required by this job include vision and ability to adjust focus. The work environment includes indoor office environments or comparable spaces. The noise level varies by sites.

 

EDUCATION and/or EXPERIENCE

Graduation from an accredited college or university and prior experience in continuous quality improvement and database management.  Prior experience working in nonprofits preferred.

Additional Information

Benefits

How to Apply

Apply online at: https://secure2.entertimeonline.com/ta/PCAT.careers?CareersSearch

 

Details

• Date Posted: May 10, 2022
• Type: Full-Time
• Job Function: Administrative
• Service Area: Children / Youth
• Start Date: 05/30/2022
• Salary Range: 40,000-65,000/yr
• Working Hours: 40 hrs/week