Box Office and Shop Associate

Nashville Ballet

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Job Summary

Our Mission:

We create, perform, teach, and promote dance as an essential and inspiring element of our community.

 

Our Vision:

Nashville Ballet is an accessible and inclusive organization that creates community through excellent and innovative dance and dance education; is recognized locally, nationally, and internationally for artistry, community engagement, and financial sustainability; and is a rewarding and satisfying place to work.

 

Our Enduring Values

• We believe in the transformative power of art.
• We inspire appreciation for the art of ballet.
• We strive for excellence with integrity in all we do.
• We respect one another and the art form.

 

The understanding of and the ability to not only support but celebrate our culture is essential to each and every person at Nashville Ballet.

 

Nashville Ballet Diversity Statement:

 

Nashville Ballet is invested in creating a diverse, equitable, and inclusive community. We believe we can best achieve our mission by creating a climate of respect that is supportive of all voices, celebrating diverse stories, increasing arts access, and sparking communal discussion about our community and our world through our art form and our artistic programming. When considering the diversity of the Nashville Ballet community, we look at all aspects, including: race, gender, age, socioeconomic status, special needs, geographic (rural/urban), and sexual orientation. However, Nashville Ballet recognizes the racial inequalities that have plagued the dance world for far too long and is deeply committed to educating our constituencies on systemic racism, engaging in antiracist work in every branch of our organization, and doing our part to abolish racial inequalities in ballet.

 

Nashville Ballet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

Job Description for Box Office and Shop Associate

 

Reports To: Director of Sales and Marketing and Enrollment and Operations Manager

Area of Responsibility: Customer Service and Sales

Wage Classification: Part-time non-exempt

Compensation: $15-$20/hour depending on experience

 

Position Summary: The primary focus of the Box Office and Shop Associate is to provide an elevated customer service experience for Nashville Ballet patrons. This individual works closely with the Director of Sales and Marketing and the Box Office and Marketing Coordinator to field questions, facilitate ticket sales, and perform front of house duties for the Box Office and the Shop at Nashville Ballet. This will include working extended business hours at the Martin Center for Nashville Ballet and at the Box Office at performance venues. This position utilizes Tessitura for all ticket functions, Square for Shop transactions, and MindBody for School of Nashville Ballet data migration. Training will be provided.

Job Responsibilities

Essential Functions and Responsibilities:

• Box Office
  • Utilizing Tessitura, process sales transactions for season ticket packages, single tickets, complimentary tickets, and ticket vouchers.
  • Field ticketing questions from patrons via phone, email, mail, and in-person. This will include working at the front desk at the Martin Center for Nashville Ballet and the Box Office at TPAC during the performance season.
  • Provide high level customer service at all times.
  • Answer phones and handle a large volume of questions about Nashville Ballet and School of Nashville Ballet, and forward inquiries as necessary.
  • Maintain a high quality of verbal and written communication with all ballet patrons.
  • Ticketing duties include: executing season ticket, comp requests, and general sales transactions; fulfilling and distributing season and single ticket orders; fulfilling discounts, promotions, and incentives as directed by a supervisor.
  • Assist Box Office and Marketing Coordinator with customer service communications like post-event surveys, event reminder emails, and notifications.
• The Shop at Nashville Ballet
  • Facilitate merchandise sales through Square.
  • Maintain accurate inventory records of the Shop at Nashville Ballet under the oversight of the Creative Content and Project Manager.
• Administrative Tasks
  • Assist Marketing Team with sales initiatives such as call campaigns, tabling events, and Group Sales prospecting.
  • Maintain database records and contact logs for all transactions with no less than 95% accuracy.
  • Support Box Office and Marketing Coordinator with data entry projects as assigned.
  • Under the oversight of a supervisor, fulfill any other additional tasks as assigned.

 

General Responsibilities: 

• Create elevated customer service experience for all ballet patrons
• Answer in-coming phone calls to the Box Office, School, and Shop
• Miscellaneous marketing assistance as needed
• Work autonomously to execute daily tasks
• Maintain a proactive, solutions-oriented attitude
• Demonstrated ability to multi-task

Qualifications

Work Requirements and Qualifications:

1. Education: High School/GED required
2. Knowledge, Skills, and Abilities:

• Demonstrated ability to provide exceptional customer service
• Microsoft products such as Outlook, Word, and Excel
• Excellent verbal and written communication skills required
• Must possess highly effective interpersonal skills and problem-solving abilities
• Must be able to work in a fast-paced environment
• Must be adaptable and willing to learn

3. Experience:

• 1-2 years of customer service experience in retail, hospitality, or box office preferred
• Knowledge of the fine arts preferred
• Knowledge of Tessitura or MindBody Software preferred.

4. Ability to work some evenings and weekends for events and performances
5. Equipment: comfortable on a PC platform

 

Physical Demands:

The physical demands described here are a non-exhaustive list of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

While performing the duties of this job, the employee is regularly required to handle, feel, talk, and hear.  The employee is frequently required to stand, walk, and reach with hands and arms above the shoulders.  The employee is frequently required to sit and occasionally stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

 

Work Environment:

The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

While performing the duties of this job, the noise level in the work environment is usually low to moderate.

 

Disclaimer Statement:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this document is intended to be an accurate description of the current job, circumstances may require that other, or different tasks be performed (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Additional Information

How to Apply

To Apply:

Please send your cover letter and resume to careers@nashvilleballet.com with “Box Office and Shop Associate” in the subject line. No phone calls, please.

Nashville Ballet is an equal opportunity employer.

Details

• Date Posted: May 27, 2022
• Type: Part-Time
• Job Function: Administrative
• Service Area: Arts / Culture
• Salary Range: $15-20/hour