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Family & Children's Service

Bilingual English-Arabic ACA Navigator (Memphis)

Family & Children's Service


Job Summary

The ACA Navigator will execute outreach and education campaigns, conduct eligibility screenings, provide facilitated enrollment services, and execute hand-offs between relevant entities. Bilingual Arabic/English is required. Travel is required. This position will serve the Memphis, TN area, candidate must live in this area.

Job Responsibilities

  • Complete Federal Navigator training course and pass Navigator certification exam.  Comply with all continuing education and recertification requirements.
  • Provide courteous, professional, and confidential assistance to all clients seeking health benefits.
  • Conduct marketing and outreach within local communities about health insurance options.
  • Work independently, traveling throughout designated service area and providing services in various locations as needed.
  • Handle sensitive and personal information with an understanding and respect for client confidentiality.
  • Ensure that follow-up is completed to capture client referrals and outcomes.
  • Provide assistance and input, creating various materials for the Navigator Program.
  • Assess, identify, and evaluate needs of consumers who call or attend events to determine eligibility. Assist those who are eligible, refer others as appropriate.
  • Determine if clients are potentially eligible for TennCare, CoverKids or Marketplace plans and assist clients in applying for such programs as appropriate.
  • Identify and refer clients not eligible for health insurance to the FCS Health Assist program, or those with Medicare to SHIP.
  • Provide follow up as needed to successfully complete the enrollment process for TennCare, CoverKids and Marketplace plans.
  • Assess callers’ needs, facilitate problem-solving with callers, and make accurate referrals to appropriate community agencies, programs and services.
  • Attend training and briefings on TennCare, CoverKids and Marketplace coverage; and fulfill annual continuing education requirements for state renewal each year.
  • Maintain documentation of clients in a clear, precise, and timely manner.
  • Reach out to those in the Community for outreach efforts, project marketing and special presentations as needed.
  • Meet outreach, education, enrollment assistance, and enrollment goals as outlined.
  • Keep calendars up to date with outreach and enrollment events, as well as education presentations.
  • Regular attendance during office hours and reliable transportation required.
  • Responsible for all other duties as assigned.


This position requires a bachelor’s degree in Social Services or a health care field from an accredited college or university. Demonstrated ability to work independently and in a team environment, and experience working with   nonprofit organizations, community groups and/or government programs strongly preferred.

Additional Information


This is a benefits eligible position. We offer Medical, Vision, and Dental Insurance, 401k and 401k matching, generous vacation and sick leave, parental leave.

How to Apply

Send resume to hrdept@fcsnashville.org


  • Date Posted: November 28, 2022
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Social / Human Services
  • Salary Range: 19.78 per hour
  • Working Hours: 40 hour work week