Tennessee Language Center
Assistant Director, World Languages Program
Tennessee Language Center
Under the general direction of the Director of World Languages (WL) of the Tennessee Language Center, this position provides unit-wide support in the planning and support of group, custom, and corporate classes and the management of the world languages program and instructors. The Assistant Director uses independent judgment and innovative solutions in carrying out work and represents the Director of World Languages in their absence, including program supervision, and advises and consults in a complex specialty area with great latitude in independence, (e.g., competitive research and programmatic data management).
The Assistant Director is largely responsible for working closely with instructors to determine teaching schedules and plays a lead role in the confirmation/cancellation process of group classes during each of the four terms as well as designing and analyzing customer needs through data collection/longitudinal data analysis to identify areas for programmatic improvement and change.
The Assistant Director also provides specialized programs to TLC customers either by designing curriculum, providing training to instructors, or teaching a class using TLC and industry best practices. Some evenings and weekends may be required, as well as multi-day travel throughout the state of Tennessee.
Management and Administration (60%)
- Manages all program data and files and learning management systems.
- Facilitates and manages student registration for group world language classes and custom classes via a learning management system (MATRIX).
- Assists with the development of new policies and methods.
- Documents create, and update processes and procedural manuals for the program, instructors, and students.
- Organizes office operations and procedures such as scheduling proficiency tests, instructor teaching schedules, record keeping on staffing, and student enrollment.
- Develops and analyzes detailed financial reports with multiple data points on group course enrollment, custom classes, corporate classes, and testing to inform decisions on marketing and client retention.
- Creates invoices for corporate clients to submit to the fiscal department.
- Collects and organizes monthly instructor time sheets for Director approval and processing.
- Uses knowledge of language acquisition to assist in curriculum design and to train junior instructors.
- Assists Director of World Languages in grant reports and applications
Promotion and Client Development, Satisfaction, and Support (35%)
- Interacts with clients across all program service areas via calls, emails, social media, and walk-ins, prioritizing urgency and ensuring follow-through of each contact, responding with complete information.
- Assists the Director of World Languages in reviewing the performance of instructors using best practices in the field of world languages pedagogy, making recommendations for corrective action or re-training.
- Records client interactions for the WL program in data-tracking systems (Performance Point).
- Performs assessments with clients and potential clients to determine their training and educational needs.
- Teaches classes (as needed), provides targeted feedback, and advises learners on their learning process.
- Promotes world language programs at events.
- Handles logistics for class sites including maintenance and scheduling issues.
- Other duties as assigned.
Strategic Planning (5%)
- Supports strategic direction by collaborating with the Director of World Languages.
- In consultation with the Director of World Languages, develops goals and objectives for certain world languages programs; analyzes the long-range impact of decisions and plans.
- Co-designs annual strategy retreats with the World Language Admin Team to make data-informed changes in current programming, co-design new initiatives, and help set goals for the upcoming year.
Education Required: Bachelor’s Degree
Education Preferred: Master’s Degree
Experience Required: At least 2 years experience teaching world languages
Experience Preferred: Experience in personnel supervision in any field
- Strong administrative skills (e.g., class scheduling, coordinating instructors’ teaching availability, etc.)
- Skilled in business or financial practices, including customer retention and relations and quality control compliance and evaluation.
- Adept in computer applications including spreadsheets, word processing, and databases.
- Knowledge of theories of language acquisition.
- Familiarity with language instruction, unit design, curriculum design, and teaching methodologies.
- Ability to train junior instructors in unit design, curriculum design, and assessment techniques.
- Ability to engage, motivate, and assess language learners of different educational backgrounds, ages, and professions (if teaching).
- Verifiable knowledge of a commonly taught world language and its linguistics (ACTFL level 10 or higher, CEFR level C1 or higher, ILR level 3 or higher).
Working at the Tennessee Language Center is one of the best places to work on the entire planet — great people with a strong mission focus who value diversity. We keep our team engaged and included by creating opportunities to learn with and from each other and to grow personally and professionally. We have a weekly yoga class available to all staff and a monthly lunch together focusing on foods from around the world. Our values are Service, Passion, Equity, Accountability, and Knowledge. Additionally, we have alternative work arrangements that include working from home two days a week.
The University of Tennessee offers an extensive benefits package that includes comprehensive health insurance, retirement, paid time off, tuition waivers, and discounts, in addition to dozens more services to support health and happiness.
Full-time employees regularly scheduled to work at least 30 hours a week are eligible to enroll in the following insurance programs: Health, Dental, Vision, Life, Optional Special Accident, Optional Universal Life, Term Life, Long Term Disability
Flexible Benefits: UT also offers flexible benefits plans that allow employees to set aside pre-tax dollars to pay for eligible medical and/or dependent care expenses.
Employee Discounts: Lodging and camping discounts of up to 50% at Tennessee state parks, Discounts with major wireless phone providers, Rental car discounts, Discounts on floral arrangements, Discounts on office supplies at Staples, Computer and software discounts, Deals on admission to Orlando theme parks, State of Tennessee Perkspot Discount Portal
How to Apply
Applicants are encouraged to review all position requirements prior to applying. Salary is based on a combination of professional experience and qualifications. For best consideration, applications should be submitted by December 9, 2023.
Applicants must submit a cover letter, and resume with a minimum of three references through the UT Jobs Portal: https://ut.taleo.net/careersection/ut_system/jobdetail.ftl?job=23000002F3&tz=GMT-05%3A00&tzname=America%2FNew_York
- Date Posted: November 13, 2023
- Type: Full-Time
- Job Function: Analytics / Evaluation
- Service Area: Education
- Salary Range: Market Range 10, with a starting salary typically between $48,000 and $68,000
- Working Hours: 40 hrs/wk; occasional evenings and weekends