Meet our 2022 Salute to Excellence Finalists!

Metro Nashville Office of Family Safety

Assistant Director of Client Services

Metro Nashville Office of Family Safety


Job Summary

This is a non-Civil Service position in the Office of Family Safety managing the advocacy services provided at one of the Office of Family Safety’s (OFS) two Family Justice Centers – the Jean Crowe Advocacy Center (JCAC) and the Family Safety Center (FSC), including supervising advocates, and on some occasions, interns.

Job Responsibilities

Employee Development

  • Provide ongoing feedback/coaching on client service provision through job shadowing, observation, and routine check-ins
  • Provide onboarding of new advocacy staff and continual skill-building training with advocacy staff
  • Advise staff on how to best assist high-risk and high-needs clients.
  • Complete probationary and annual advocacy staff employee performance evaluations
  • Complete performance coaching and assist HR Liaison with progressive disciplinary action with advocacy staff as needed
  • Conduct bi-weekly check-ins with advocates and interns
  • Oversee and coordinate professional development of advocacy staff
  • Assist with interviewing and hiring of advocacy staff
  • Assist with advocacy staff scheduling, ensuring coverage for both Centers between advocacy staff.
  • Conduct weekly case reviews to support advocacy staff in their client work
  • Ensure quality assurance with client service data
  • Report client outcomes to department head and Mayor’s Office
  • Ensure compliance with best-practice and trauma-informed advocacy
  • Assist with client service issues, crisis management, and client concerns
  • Assist with programmatic policy and protocol development

Partner Coordination

  • Coordinate and maintain professional relationships with Office of Family Safety Professional partners including but not limited to the YWCA, Morning Star/Agape, the Mary Parrish Center, District Attorney’s Office, DCS, and MNPD Domestic Violence Division.
  • Attend Office of Family Safety multidisciplinary team meetings as assigned
  • Maintain up to date information on changes implemented by the courts and partners
  • Provide tours and training of both centers for community members, partners, and donors


Required Skills:

  • Ability to work with diverse staff and community partners
  • Experience supervising and scheduling a large staff
  • Crisis management experience

Required Qualifications:

  • Strong administrative skills with Microsoft programs (Excel, Access, PowerPoint)
  • Demonstrated understanding of the dynamics of domestic violence and effective intervention strategies
  • Demonstrated ability and willingness to engage in positive collaboration with individuals and groups with diverse perspectives
  • Strong interpersonal skills
  • Excellent written and oral communication skills
  • Strong organizational skills
  • Master’s Degree in Social Work or counseling or related degree from an accredited college or university or equivalent of 6+ years in the field that includes management of others.
  • Background check

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note:  Per Metro Ordinance No. SO94-1078: All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

We are an equal opportunity employer that values diversity at all levels.  All individuals, regardless of personal characteristics, are encouraged to apply.



Preferred Experience, Knowledge, Skills, and Abilities

  • Problem solver, highly efficient, and detail-oriented
  • Experience working on domestic violence, sexual assault, or related issues
  • Experience with training staff and performance coaching
  • Experience with data management and analytics, particularly Microsoft Access
  • Experience working in or with both non-profits and the criminal justice system
  • Experience working with multidisciplinary teams/collaboratives
  • Experience working under and reporting on grants
  • Thorough knowledge of the Davidson county court systems, resources available to victims, and the ability to navigate these resources.
  • Social Work or Counseling licensure
  • Bilingual in English/Spanish is highly preferred

Additional Information


Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week.  Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days.  Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment.  Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

Medical:  Choice of two plans; Metro pays 75% of premium
Dental:  Choice of two plans; Metro pays for single coverage
Basic Life:  $50,000 basic term life coverage; Metro pays 100% of premium
Pension:  Formula-driven pension; 100% Metro funded; 10 year vesting for new employees
Paid Family Leave:  Runs concurrently with time designated as FMLA leave (up to 30 days)

Longevity:  Annual bonus beginning after 5 years of service; increases annually up to 20 years
Work Life/ Employee Assistance Program:  Wide variety of counseling, referral and consultation services provided free
Other*:  In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro
Paid leave:  (Full-time employees)

  • Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department’s human resources office)
  • Holidays: 11 holidays per year (For Non Civil Service departments, contact the department’s human resources office)
  • Sick leave: 12 days of sick leave per year
  • Other leaves: Judicial leave, military leave, bereavement leave

How to Apply

To apply, visit

Applicants must supply the following: 
  • Cover Letter
  • Resume
  • References
  • 1-2 page writing sample related to at least one of the following topics: domestic violence, sexual assault, rates of abuse for incarcerated women, human trafficking, and child abuse.


  • Date Posted: May 16, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth
  • Start Date: 06/13/2022
  • Salary Range: $55,000 - $65,000
  • Working Hours: 40 hrs/wk; M-F