AmeriCorps Program Manager (Staff Role)

Hands On Nashville

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Job Summary

The AmeriCorps Program Manager drives community impact by matching national service participants with Hands On Nashville community partners for yearlong terms of service. The Program Manager oversees recruitment, retention, and training, as well as member and host site management.

This role offers two tracks, grant management and human resources. Candidates interested in either area are encouraged to apply, and HON will finalize the role to match the skill set of the selected candidate.

About Hands On Nashville

We build capacity for individuals and agencies to meet needs through volunteerism. Our programs connect volunteers to opportunities supporting 200-plus nonprofits, schools, and other civic organizations.  

Our team members:

• Care for each other, our city, and ourselves. We listen, learn, and act to effect change. 
• Thrive in dynamic, fast-paced environments, both independently and when working together.
• Build collaborative relationships with internal and external stakeholders, with a commitment to inclusiveness, professionalism, and respect.

We believe that Nashville is powered by people of all ages, races, ethnicities, skin tones, sexes, genders, sexualities, religions, abilities, and socioeconomic statuses engaging in service together. This is a city where YOU matter and YOU make a difference. Join us as we tackle the community’s most pressing challenges through service.

Job Responsibilities

Essential Functions

• Works with existing and potential host site partners to understand community needs and how AmeriCorps members can increase nonprofit capacity to meet those needs
• Recruits a diverse and talented cohort of AmeriCorps members to serve HON and its community partners and provides high-quality orientation that prepares members for a successful term of service.
• Uses community outreach and devises creative strategies to ensure that all awarded positions are filled before the start of the AmeriCorps term.
• Provides ongoing support to AmeriCorps members and host sites, including regular site visits to ensure a positive program experience
• Promotes member retention and ensures members are on track to complete required hours
• Designs and delivers a training series that prepares members to build host site capacity in specified focus areas, in partnership with qualified HON staff and external facilitators
• Maintains documentation of program and grant compliance and leads program evaluation efforts
• Assists with program and grant development, in partnership with the Vice President of Operations
• Coordinates member participation in statewide service, networking, and volunteer activities
• Regularly interacts with members and supervisors to ensure that sites are complying with program terms and conditions and that members are participating in meaningful, positive service experiences that will lead to successful completion of their terms
• Manages technologies related to member communications, recruitment, timekeeping, etc.

Human Resources Track

• Leads Hands On Nashville personnel recruiting efforts, from job description development to candidate selection, in order to build and maintain a diverse and inclusive team of staff members, interns, fellows, and skilled volunteers
• Handles Americans with Disabilities Act, Title VI, and other HR compliance matters
• Plans and oversees onboarding to ensure team members are prepared for success
• Manages the annual performance management process
• Coordinates weekly staff meetings, identifies training needs, and plans professional development to ensure that team members are well prepared to serve our community
• Leads the HON Fun Committee in planning teambuilding and recognition activities

Grant Management Track

• Forms a thorough understanding of federal grant requirements and ensures that HON, members, and host sites remain compliant
• Leads AmeriCorps program design and development
• Develops relationships and conducts research to understand the community needs that AmeriCorps members can best respond to
• Develops and maintains program policies, member service agreements, and host site memoranda of understanding
• Conducts program evaluation, including statistical analysis, and leads evaluation design to support HON’s progress toward evidence building in support of its federal grant application
• Conducts all program reporting and participates in desk reviews and program monitoring audits

Universal HON Team Functions (Nonessential)

• Represents HON in the community and provides the highest levels of customer service to volunteers, community partners, corporate partners, and all persons encountered during other duties
• Supports Hands On Nashville fundraising and volunteer events
• Provides volunteer leadership for disaster response activities, corporate projects, and special events, as needed
• Collaborates on the creation of promotional, social media content, and other story-telling needs
• Participates in community volunteer efforts to improve understanding of the volunteer experience and community needs
• Participates in staff team-building and professional development activities

Qualifications

About You

• Desire to continually optimize processes and improve outcomes
• Exceptional ability to create and facilitate engaging training activities
• Superior interpersonal, verbal, and written communication skills
• Ability to build relationships and provide exceptional customer service 
• Top-notch organizational skills with the ability to effectively prioritize tasks and manage people and projects with competing deadlines
• Strong problem solving and conflict resolution skills
• Exceptional reading comprehension and proficiency in clearly communicating complex details
• Proficient computer skills with proficiency in Windows and Microsoft Office

The ideal candidate will also have a background in one or more of the following fields:

• Nonprofit program management
• Grant management
• Human resources
• Higher education administration, especially community colleges or HBCUs
• Research and evaluation
• National service participation
• Workforce development
• Youth mentorship
• Volunteer management
• Disaster response

Minimum Requirements

Requirements

• Bachelor’s degree and 5 years of related work experience or 8+ years in nonprofit program management
• Preference may be given to candidates with experience in National Service programs.
• National Service Criminal History Check clearance. 
• Valid driver’s license and reliable access to a vehicle. Staff are reimbursed for work-related mileage.  
• Activities may include sitting or standing for long periods of time, as well as up to eight hours per day working at a computer.  
• Ability to lift and/or carry up to 20 pounds. 
• Limited travel required. 
• Ability to work occasional nights/weekends. All Hands On Nashville team members play an active role in disaster response, which requires a significant increase in hours for 2-4 weeks.

Additional Information

Benefits

How to Apply

Send a resume and an email describing your interest in the position to Jann Seymour, Vice President of Operations, at jann@hon.org.

Details

• Date Posted: September 23, 2022
• Type: Full-Time
• Job Function: Administrative
• Service Area: Community Development
• Start Date: 10/17/2022
• Salary Range: 48,500 - 51,500
• Working Hours: 40 hrs/wk; M - F