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State Collaborative on Reforming Education (SCORE)

Administrative Coordinator

State Collaborative on Reforming Education (SCORE)


Job Summary

SCORE’s Administrative Coordinator will ensure the smooth functioning of SCORE’s physical and virtual offices in support of the organization’s priorities to improve student achievement in Tennessee. Reporting directly to the Vice President of Finance and Operations, the Administrative Coordinator will be responsible for managing or supporting day-to-day internal business operations, including office management, IT, HR, and events functions. In addition, this position provides critical administrative support across the entire SCORE team as needed, including direct support to SCORE’s Executive Assistants and Leadership Team.

Job Responsibilities

Office Management & Support

• Answer, screen, and forward incoming calls as the point person to manage the main office phone

• Welcome guests and visitors when they arrive at SCORE offices as the point person to lead the office experience

• Monitor office supply levels, field supply requests, and order supplies to support team members working from the office and from home

• Regularly organize shared spaces like the supply closet and kitchen to ensure these areas are clean, tidy, well-stocked, and support the work of the organization

• Provide additional capacity to Executive Assistants as needed to support SCORE’s Leadership Team with travel booking, scheduling, correspondence, and meeting logistics

• Monitor organizational materials on hand and, in partnership with the communications team, reorder as needed

• Manage the organization’s global contact list, including updating and maintaining the CRM system, exporting address lists, and supporting mailings and event invitations

• In partnership with the Director of Finance and Director of Operations, ensure all purchases are tracked and receipts are maintained

• Pick up mail from the central building location and deliver to the team as necessary

• Resolve travel booking issues by working with the organization’s third-party travel vendor

Operations Team Support

• Assist the Director of Operations with the management of SCORE’s external Managed Service Provider (MSP) including troubleshooting problems with laptops, printers, and phones as needed

• In partnership with Director of Events, set up A/V prior to meetings and events as needed

• In partnership with the Director of Events and Director of Operations, schedule and support the execution of events and experiences for team camaraderie such as birthday and life event celebrations and welcoming new team members

• Enter payroll on a biweekly basis for full-time team members and part-time team members

• Enter PTO into payroll system and, in partnership with the Director of Operations and Vice President of Finance and Operations, answer inquiries from team members

• Support ensuring that new team members are set up for success prior to their first day, including email setup, technology setup, keycard access, building/office tour, and desk setup

• Support Director of Operations and hiring managers in advertising open full-time, part-time, and contract positions


This role requires a great deal of flexibility, the ability to manage multiple priorities, a positive and support-focused team orientation, and a commitment to supporting the work of the organization. The Administrative Coordinator must be a problem-solver who is also able to work in close and productive collaboration with SCORE colleagues and external partners.

Additional candidate requirements are:

• Proven experience working effectively in a fast-paced office environment

• Excellent written and verbal communication skills, including telephone and videoconferencing skills

• Problem-solver with a commitment to working creatively to find solutions

• Strong command of and interest in technology

SCORE is committed to providing opportunities for professional growth by providing team members with feedback and opportunities to grow in their work.

Additional Information


SCORE deeply values team members and their well-being and is proud to offer a comprehensive benefits plan. All full-time SCORE employees are eligible for benefits, including:

• Medical insurance, including access to a high-quality network with SCORE paying for most medical coverage costs for the employee; dental insurance options; vision insurance options; employerpaid disability, life insurance, and EAP benefits; access to Flexible Savings Accounts (FSA) and Health Savings Accounts (HSA) benefits

• Eligibility for participation in a 401K program with employer match after 90 days of service

• Paid parental leave time, including paternity, maternity, and adoption leave, available after six months of service

• Paid time off, teamwide mental health and no-meeting days, holiday office closures, and paid floating holidays

• Free on-site parking

How to Apply

To apply, please complete the application at this link. SCORE will review applications on a rolling basis until the position is filled. We recommend interested applicants apply as soon as possible


  • Date Posted: June 28, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Education
  • Start Date: 08/01/2022
  • Working Hours: 40 hrs/wk; M-F, 8:00am-4:30pm